Upgrade - not showing in account

[Hedge-Pig]

Hey everyone! I placed an upgrade order on 24th October (including an upgrade to 1gig broadband) and I haven't heard anything since the confirmation email, which said activation would take 7 to 10 working days. There's nothing in the orders section of my account, and I haven't received my new router yet.

Live chat is a nightmare, but I managed to get through yesterday to say the upgrade will be added to my account in "3 to 14 days".

Any idea how long upgrades are taking at the moment, please?

[MOD EDIT: Subject title changed for clarity]

[Vikki_M]

Hi there,

Thanks for your post and welcome back to our community.

I'm sorry to hear the order hasn't been completed yet.

It does typically take around 14 days. 

I'll send you a private message so I can monitor this for you :).

Please look out for the envelope in the top right of the page and pop back to me when you can.