Forum Discussion

minitronic's avatar
minitronic
Joining in
2 years ago

Upgrade never went live

Hi (I'm not the only one with this issue!)

I received an offer to recontract via email. Having signed up I received the contract information and the confirmation it would go live within 14 days but on the next bill nothing had changed. By chance I then received another offer email with a slightly better price so went through the same steps presuming something had gone wrong the first time. Again I got the order confirmation etc but yet again the next bill has arrived and nothing has changed.

 

Can anyone help here as I don't particularly want to waste hours on a customer service line. If the most recent order can't be activated I'll have to cancel as the February bill goes up to full price.

4 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Hey minitronic, thank you for reaching out and I am sorry to hear this.

    How did you sign up was it via the email offer and you say this went through? 

    When you got the new email did you pretty much change this right away and did the paperwork come through for this?

    If so has this been over 14 working days also? 

    • minitronic's avatar
      minitronic
      Joining in
      2 years ago

      Hi, yes all went through via email and I received the confirmation that it would go live within 14 days. I had the email Nov 30th.

       

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        2 years ago

        Okay no problem let me send you a PM and we can take a closer look for you 🙂 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Glad we have managed to get this sorted out for you 🙂