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Updated Contract but Account Wrong

On our wavelength

I upgraded my contract last Monday and received two emails confirming it and an estimated activation date of 2nd June.

As I'm moving from 500mb to 1Gb I expected a confirmation that my hub 3 would swapped with a hub that can handle 1Gb but so far I've heard nothing.

On checking my account details online and on the app it still shows my old package, it hasn't updated .

Before I go through the torture of trying to call Virgin, has anyone else had this issue?


Forum Team
Forum Team

Hi @TMC1888, thank you for your post. We're sorry for any confusion caused.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.