Hi, I have had a similar thing happen to me. There was some work being done by virgin in my area and i lost service for on and off for 24 hours, I went to watch Netflix on my tv box and I'd been logged out (I only have a £4.99 plan, which is all I need ) it asked me to login, but my password wouldn't work, I sent for a password reset but didn't receive the email, I tried another reset but still didn't receive the email, I gave up and watched something else, a day later I tried to watch Netflix again, same problem, but I did receive the reset email, I followed the instructions, thought I was creating a new password only to find that I had inadvertently set up a new and much more expensive account via virginmedia (unwanted and not needed as already had a Netflix account) !! I was so frustrated, I contacted Netflix because I couldn't find any information through virgin, eventually Netflix managed to cancel this unwanted account ( they said my account had been compromised and I had set up a new account with a different email address, which I of course I hadn't ) . This all happened because of work being done by virgin in my local area and I still don't know how to contact virgin to make sure they do not charge me for this. Grrrrr.. #veryfrustrating
