Unplug the broadband router

[doaa123456]

Hi,

I am about to return my Virgin Media equipment. I am struggling to remove the broadband router's cable. How I can get help?

Thank you.

Best wishes,

Doaa

[carl_pearce]

Can you post a picture?

It may be a threaded connection, meanning you may need a spanner to undo.

[Matthew_ML]

Hey doaa123456, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

As mentioned if you post a picture we can guide you or you can follow this guide here which will give you some here  Thanks