Showing results for 
Search instead for 
Did you mean: 

Unable to sign in to account or reset password

Joining in

I can no longer sign in using my username/password. If I try to reset my password I get this message:

"Your email or password was incorrect. Please try again or go back to change your email"

I can still access emails via MS Outlook on my PC, but cannot access webmail at all nor can I reset my password.

Is anyone able to help please?


Forum Team
Forum Team

Hi @Arachnid 

Thanks for posting and welcome to the community. Sorry to hear of the online account issue.

I'll send you a PM now to assist further.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill