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Unable to sign in, account details not recognised

Joining in

Hi, I’m completely unable to sign into my account. My login details are not being recognised, and my account number and birth date are also not being recognised when I try to reset. I have tried on three different devices and have cleared the caches of all of them, still not working. Prior to my attempts to log in I was in live chat, trying to get my tariff switched, so I don’t know if that has caused problems. Advice appreciated!


Forum Team
Forum Team

Hi @figtoaster, thank you for your post.

We're sorry to hear about the problem you're experiencing 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.