Forum Discussion

blue32's avatar
blue32
Joining in
3 years ago
Solved

Unable to register for a My Virgin Media Account

I’m trying to register for a My Virgin media account, when I registered for my own broadband service for my new house, I used my @ntlworld email to sign up which was set up on my dad’s account when t...
  • Megan_L's avatar
    Megan_L
    3 years ago

    Hi Blue32, 

    Thanks for chatting with me in our PM's, now that I've amended the email could you try registering for your Online Account again for me please? 

    Let me know if you still encounter any issues and I'll be right here for you!

    Thanks,

    Megan_L

Daniel_Et's avatar
Daniel_Et
Icon for Forum Team rankForum Team
3 years ago

Hi mlm5051 👋 Thank you for your post 😀

We're sorry to hear you're experiencing the same problem 😔

Can you firstly please confirm whether you're trying to use an e-mail address that's already connected to another account?

Regards,

Daniel

mlm5051's avatar
mlm5051
Tuning in
3 years ago

Sorry Daniel, I’ve just been away from my iPad I don’t think I use my ntlworld address other than my email