Forum Discussion

blue32's avatar
blue32
Joining in
3 years ago
Solved

Unable to register for a My Virgin Media Account

I’m trying to register for a My Virgin media account, when I registered for my own broadband service for my new house, I used my @ntlworld email to sign up which was set up on my dad’s account when t...
  • Megan_L's avatar
    Megan_L
    3 years ago

    Hi Blue32, 

    Thanks for chatting with me in our PM's, now that I've amended the email could you try registering for your Online Account again for me please? 

    Let me know if you still encounter any issues and I'll be right here for you!

    Thanks,

    Megan_L

Megan_L's avatar
Megan_L
Forum Team (Retired)
3 years ago

Hi Blue32, 

Thanks for chatting with me in our PM's, now that I've amended the email could you try registering for your Online Account again for me please? 

Let me know if you still encounter any issues and I'll be right here for you!

Thanks,

Megan_L

  • blue32's avatar
    blue32
    Joining in
    3 years ago

    All fixed now, have been able to log on to my account

    Thanks for the help👍

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      3 years ago

      Hi blue32, thanks for informing us this is fixed - that's great news!
      Thanks for taking the time to let us know.

      Many thanks

  • Rachel24's avatar
    Rachel24
    Joining in
    2 years ago

    Hi,

    I am having this EXACT same problem. I have spoken to several members of the team via phone who have said nobody can help me! When I try and register it states ‘an account has already been created’ using the ntlworld account set up on my Mums account some years ago. But when I try to login it sends me to my Mums account even though I now have my own account. If I try to re register using my Apple email it states I already have one! 
    I hope you can help

    Rachel

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Hey Rachel24, thank you for reaching out and a warm welcome to the community I am sorry to hear about this.

      If this email is linked to an old account like this we would need to raise an IT ticket to move the email over, if you wanted to use a fresh email you make an account right away.

      An IT ticket can take up to 5 working days sometimes longer, do let us  know, Cheers