Hi there,
I live in a shared student house and we pay all of our bills through a company called Unihomes, we pay a chunk through direct debit each month and it covers everything, including wifi/broadband. Recently, a housemate dropped out and moved back home, and he hasn't been responding to me, the Virgin account is in his name and only he has details such as the account number. I've been getting charged to my bank by virgin even though my wifi bill should be included in the Unihomes monthly direct debit, I am being charged £25 per month by virgin media and am unable to do anything about it without the details. I have contacted Unihomes, and they said it seems there are two broadband accounts registered to the same house, which shouldn't be possible. I need to get this sorted please! Can anybody help?
Thank you!
