Unable to change sign in email address

[wickford76]

I need to change the email address I use to sign-in to My Virgin Media.  I have tried to do this online and I was supposed to receive a verification email to the new account.  Unfortunately, this didn't arrive for a long time - so long I had given up waiting.  I saw the email a couple of days later but when I click on the "create account" link I get an "Invite link expired" message.  If I go back into My Virgin Media and try to change my login email address again I get a "You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes" message.

So, I am completely stuck.  There is no way to verify with the original email, and no way to send a new one!  I've waited several days to see if it all resets itself, but it hasn't

Any Ideas how I can move forward from here?

Many thanks,

T

[Ayisha_B]

Hi @nicka62 

Thanks for your post. 

I am sorry to hear this.

Have you taken a look here for help and advise on the issue you are experiencing? How to manage my account | Virgin Media Help 

[nicka62]

Yes, I hae read the replies to the numerous people who have experienced this issue.  The answer is always "we have sent you a PM" rather than a description of how to solve the problem.

I also tried the whatsapp help (which didn't help) and telephone support .. who wanted a "memorable word" I had not memory of .... so still waiting for an answer.

[Kath_F]

Hi nicka62, 

Thanks for coming back to us on this. In the first instance we would always promote self care as most issues can be resolved by following the steps on the links we provide. 

As you've not received a verification email, I'll look to see if we can re-send this for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[SpicyNikNaks]

I am also having the same problem of not being able to change my email as part of the switch from Virgin Mobile to O2.

Can someone help me unblock my email change please.

[Zach_R]

Hi @SpicyNikNaks, 

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear you're experiencing a similar issue. Would you mind expanding on what is happening for you, and any troubleshooting you've performed thus far in an effort to resolve this?

Thanks,

[maddie001]

Hi Steve,

I have exactly the same problem: the link to change the log in email has expired and I get the "You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes" message when trying again.
I can't proceed and would like assistance.

[Gareth_L]

Hello maddie001.

Thanks for your first post and welcome to our Community.
Sorry to hear you're having the same issue with email address.
I'd like to take a look into this for you and see if we can get you access again.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Regards     
Gareth_L
 

[dw014h5969]

Hi Virgin Media

I have the same problem: the link to change the log in email has expired and I get the "You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes" message when trying again.Could I get help with this please?

[David_Bn]

Thanks for reaching out to us @dw014h5969, and a very warm welcome to you!

Sorry to hear of the issues you've been experiencing with this matter.

Let's see what we can do to assist you - check out envelope in the top right hand corner for a private message from me

Thanks,

David_Bn