Unable to change sign in email address

[wickford76]

I need to change the email address I use to sign-in to My Virgin Media.  I have tried to do this online and I was supposed to receive a verification email to the new account.  Unfortunately, this didn't arrive for a long time - so long I had given up waiting.  I saw the email a couple of days later but when I click on the "create account" link I get an "Invite link expired" message.  If I go back into My Virgin Media and try to change my login email address again I get a "You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes" message.

So, I am completely stuck.  There is no way to verify with the original email, and no way to send a new one!  I've waited several days to see if it all resets itself, but it hasn't

Any Ideas how I can move forward from here?

Many thanks,

T

[knight4999]

I have exactly the same problem, could someone help me change the sign-in address please?

Thanks

Matt

[Zach_R]

Hi @knight4999,
 

Thank you for your post and welcome back to our community forums. We're here to help.

I'm really sorry to hear that you're experience the same issue. When you get a moment, please respond to the private message that I'll be sending to you shortly and we'll proceed from there.

Thanks,
 

[Zach_R]

Hi @knight4999, 

Thank you for getting back to me via private message. I'm glad that your concerns have now been addressed and resolved.

Please do let us know if there's anything more that we can help you with.

Thanks,
 

[Stevienotts]

Hi i am having a similar issue, i want to change my password but its requesting i add a new email address but then get

"You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes"

Some help needed thanks

[knight4999]

Hi 

Do you have any “additional users” setup on your account?

Matt

[Alex_RM]

Hi Stevienotts,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues changing your sign in email.

Can you confirm if you've had a look here for help?

Alex_Rm

[Courtney99]

Hi,

I am also getting a similar issue.

trying to change the email but getting the same error message.

Please could someone help!

[Molly_T]

Hi Courtney99 👋 Welcome to the community! Thank you for joining this thread and posting. 

Sorry to hear you are having some issues changing your sign in email address for My VM. 

Are you getting an error code or message when trying to update the primary login details via My VM? There's instructions on how to do so via this help page 👉 How to manage my account | Virgin Media Help - head to the 'how to update my details' section in the FAQ. 

I will also send you a PM to confirm a few account details and offer support with this manually if needed. Yyou can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[Molly_T]

Hi All 👋 Just returning to the public thread to keep things updated. 

Thanks to Courtney99 for PMing with me. We were able to confirm the details needed to offer support with My VM account access. 

You can find more information about managing your My VM account (including Users, sub-users and how to manage these) here 👉 How to manage my account | Virgin Media Help

Thanks for your patience whilst we were able to offer support and get things sorted! Let us know if there is anything outstanding you need our support with. 
Wishing you all the best. 🌞

[nicka62]

I have exactly this problem.  We changed one of our subsidiary emails to the new system (virgin email and app password for outlook etc; secondary email and original password for Virgin Media access).  Somewhere in the confusion fo doing this we added my work email to my wife's VM login.  Now I can't change the email to her GMail account .... I get the:

"You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes"

But there is no verification email and no option to have it re-sent.  I will lose that work email address soon, so really need to change to another one.  What to do?

I see VM have been posting PMs to people about this ... why can't they just post the solution?  Or fix it?