Unable to change password

[PaulR900]

Hi everyone, 

I am unable to change my password in My Virgin Media. The message 'Oops... Something went wrong. Please try again later.' appears. Any suggestions would be appreciated, because I am unable to access my virgin media email account. 

[Kath_P]

HI PaulR900, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having trouble resetting your password to log in to My VM. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Waynepullen]

Hi, I am having the same issue, I can’t log in, I try and change my password and I get a message Oops, something went wrong at our end! Please help!!