Unable to change direct debit card details

[Mary5627]

I wanted to change my bank details. It said that I must pay my existing bill before I can do this. Upon doing this, I received an email confirmation saying that you've gotten my payment but the direct debit is still going to be taken anyway? Am I going to be billed twice for the same period?

Could someone please help with this?

[Beth_G]

Hi Mary5627

Thank you for your post, welcome to the Community Forums.

Sorry to hear there's been some issues with your payments and Direct Debit. I'll be more than happy to see what's happened on our side for you and ensure your new details are on there.

I've dropped you a message.

Thanks,