Forum Discussion

13geckotoes's avatar
13geckotoes
Tuning in
6 months ago

Unable to see account details online

Hi

I'm not able to see information about my package or billing online. If I log in and click on "billing" under my account, it takes me to the help page - I click on billling and payments->view your bill->broadband, TV and landline and am taken back to the beginning again.

I'm also not able to see any details about my current package or to change anything online. If I click on "view your deal" I am just taken to an error page saying "oops!".

Is this going to be fixed soon? Thanks.

5 Replies

Sort By
    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      6 months ago

      Hi 13geckotoes, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're having an issue with your My VM account. Can you let us know the following so we can help further?

      • Please advise which browser you're using? 
      • Can you confirm this is fully up to date?
      • Try clearing all cache and cookies and browser extensions. Does this make a difference?
      • Can you try using another browser?
      • Does the same thing happen?
      • Finally, does the same thing happen via the My VM app?

      Let us know so we can help investigate things further. 

      Many thanks, 

  • 13geckotoes's avatar
    13geckotoes
    Tuning in
    6 months ago

    Hi

    Thanks for the response. I get the same error in the latest Chrome, Edge and on the app. Clearing cookies made no difference.

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team (Retired)
      6 months ago

      Thanks for the update 13geckotoes 

      Does the same issue happen on any other device?
      What device are you currently using?

      Kind regards,
      Ilyas.

  • 13geckotoes's avatar
    13geckotoes
    Tuning in
    4 months ago

    Hi

    It doesn't work on any Windows laptop or Android phone/tablet in my household! This includes the app and Chrome/Edge as mentioned above. I consistently get the "oops" message above. Thanks.