Welcome back to the community forums
Sorry to hear of your service concerns. Restrictions are usually lifted once payment is received and processed at our side. Depending on the method of payment this can range between lengths on how long a restriction will take to lift, but it's usually within 2 hours.
I have checked the system at our side and can see that your services are all back up a running, please let us know if you have any other issues or if this is not resolved for you at your side.
You can check your billing through your online account and follow the steps to set up a direct debit here if you still require to.
Hello, those instructions don't work? When I click on the "View Bill" button I can't see the "Set up direct debit" link? It seems this is a new interface and the instructions have not been updated:
Ah, how odd.
I have double checked at the steps on the link are up-to-date are are referring the same version as I can see if your screenshot.
Which link did you select on the help page? What happens when you click the link that says Go to ‘Set up Direct Debit’?
If you have just made a payment it may take up to 24hours for this to be fully applied to the account and update everything on our side. This maybe the reason the direct debit option is not available to you at this time if the above has not directed you to the page to set this up.
I recommend trying in 24hours time once the payment and account has had time to process and let us know should you still not have the ability to set up the direct debit.
I get this message when I click on that link you provided. What I find extremely odd is the fact that this is actually my 5th month as a Virgin Media customer, yet this message says it is my first month. Do you have an explanation for that? My account also said I was in CREDIT and that my bill is due in April/May, yet my internet got cut off today. Is there a reason for that that I am not seeing? Happy to discuss over private message
I will try again in 24 hours and report my findings here.
Thank you
Thanks for getting back to us mario_outlook11
Have you had services with us previously?
If so, does the information on the online account marry up with the details for your new account or are you continuing to use maybe an older log in for an older account?
