Forum Discussion

jrm01's avatar
jrm01
On our wavelength
2 years ago

Turn off paper billing - apparently impossible

Hi After moving house in December I was set up on a new contract which included a charge for paper billing.  Didn’t have this before and don’t want it. After contacting VM after the first bill I ...
Unwanted paper billing
chadflaherty's avatar
chadflaherty
Joining in
2 years ago

Hi there,

Im currently experiencing the exact same issue with paper billing and the issue has been going on for 5 months now. I have contacted your support team via whatsapp they claimed to have stopped the paper billing but we are still recieving the charges of £1.75 every month. please can you fix this for me. 

chadflaherty's avatar
chadflaherty
Joining in
2 years ago

I've logged onto you're app charged my billing to "E-Billing" and yet it still doesnt work 

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    2 years ago

    Hi chadflaherty,

    Thank you for reaching out to us in our community and welcome, sorry to see you have been unable to add paperless billing to your account, this is something we can help with, I will send you an invite into a private chat, please look out for the white envelope to accept.

    Regards

    Paul.