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Trying to upgrade my package or look at my deals on My Virgin media account.

Lesannett
Tuning in

I could look at these last week but now I get the Oops something is not working response when clicking on either of these. I can sign into my account and look at bills etc but not make a change which I need to do as my contract is coming to an end. Calling is no good because they can't offer the same deals as I see online. Is this just a scam to get you paying more? I have used different devices so not sure how I might get to claim the offer I saw last week and also have a pre contract for. Anyone else had this problem?

1 ACCEPTED SOLUTION

Accepted Solutions

John_GS
Forum Team
Forum Team

Good evening @Lesannett 

Thanks for posting and welcome back to the community.

Sorry to hear of the upgrade issues.

I'll send you a PM now to assist.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

See where this Helpful Answer was posted

2 REPLIES 2

John_GS
Forum Team
Forum Team

Good evening @Lesannett 

Thanks for posting and welcome back to the community.

Sorry to hear of the upgrade issues.

I'll send you a PM now to assist.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Thank you John