Trying to raise a complaint - being chased for payment I don't owe!

[charlycoates17]

Hi - I'm currently trying to sort out an issue following a change of package price and house move (my is up to date but VM are sending me bills for both my existing account and a previous one), I have sent a formal complaint by post but I'm concerned that there are a few days between posting and delivery/processing. The online form is (unsurprisingly) unavailable and webchat didn't work as the details of the complaint are too long - I can't call in either as the automated menu won't let me proceed unless I pay up! I'd like to email a copy of the complaint but can't find an email address - could anyone post a suggestion please? TIA.

[Sabrina_B]

Hi @charlycoates17 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with your billing, we can certainly look into this for you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina