Total nightmare - 1MBPS upload speed

[kazchampion]

First of all - often in India on tech business. Love India and Indians - hate Virgin Media !! Signed up to Virgin Broadband over a year ago via face to face at my house. A year later when I get a withheld call in an Indian accent so bad telling me my deal is over I assume it’s a scam. Eventually sort it when massive bill comes in - tho it was a huge mission and took hours. Next up, I’ve built a two storey extension - no signal in there. Been at it almost two months and can’t purchase boosters. Final insult is the device test tells me that 22MBPS download and 1MBPA upload is a FAIR signal and offers me no way of ordering a booster. What is this ? 1994 ?? HATE Virgin Media. Digital CX is moronic and goes in circles, Indian call centre staff patronising and rude 

[Matthew_ML]

Hey kazchampion, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

I have checked from our side and everything is looking great.

To order a pod download our connect app from here do a scan and if it needed it will allow you to order one.

Pods are free if you are a 1GB or Volt customer