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The usual eBilling query

toythatkills
Joining in

The 100,000th person to ask this I'm sure, but I've been charged £1.75 for a paper bill I never asked for, my account is set to receive eBills, and I would rather not be charged this again?

Is there another hidden setting somewhere, because the path I can find from Virgin Media help either doesn't exist or takes me to the option that pretty clearly has eBills selected. 

Thanks

2 REPLIES 2

Cardiffman282
Super solver

I reckon Virgin Media is using a legacy Fujitsu billing system that was rejected by Post Office Ltd for not being robust enough. 

The VM forum team will sort it out for you in a day or two. 

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Nathan_B
Forum Team
Forum Team

Hi there @toythatkills 👋 Welcome to our forum and thanks for your post 😊

Sorry to see that there's been a paper bill charge when you've not requested it. I'll certainly be happy to take a look at this for you so I'll pop you a PM to confirm some details so this can be done.

Regards

Nathan

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