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The usual eBilling query

Joining in

The 100,000th person to ask this I'm sure, but I've been charged £1.75 for a paper bill I never asked for, my account is set to receive eBills, and I would rather not be charged this again?

Is there another hidden setting somewhere, because the path I can find from Virgin Media help either doesn't exist or takes me to the option that pretty clearly has eBills selected. 



Super solver

I reckon Virgin Media is using a legacy Fujitsu billing system that was rejected by Post Office Ltd for not being robust enough. 

The VM forum team will sort it out for you in a day or two. 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Forum Team
Forum Team

Hi there @toythatkills 👋 Welcome to our forum and thanks for your post 😊

Sorry to see that there's been a paper bill charge when you've not requested it. I'll certainly be happy to take a look at this for you so I'll pop you a PM to confirm some details so this can be done.



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