TV Package Upgrade

[CAPTAINDRAKES]

Hi,

Does anybody else run into issues online when upgrading their TV package? I also get an Oops message on the actual TV so I can’t upgrade my subscriptions. 

I managed to upgrade via the website, to Mega  TV and it told me my channels would upgrade in 7-10 days. In this modern world, that seems like a long time.

Sat waiting for the new channels appear, very strange. I have an email with an order number etc so it’s legit, but seems like nothing has happened…or will happen. 

[Steven_L]

Hello CAPTAINDRAKES,

Welcome back to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your package upgrade, any package upgrade done online can take that long to be completed. When did you upgrade your TV package, how long has it been?

Kind Regards,

Steven_L

[CAPTAINDRAKES]

Hi,

I upgraded this morning.

Thanks

[Steven_L]

Thanks for coming back to us CAPTAINDRAKES, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

Glad to hear that its all sorted for you now CAPTAINDRAKES 👍