TV 360 Upgrade

[pridding]

Hello,

Yesterday I requested the free upgrade to TV 360 via my TIVO box, for which I received a confirmation e-mail this morning. However, it also stated that that as of October my new monthly charge would £109.33 up from £106.00. Can someone explain why there is an increase in cost when it is supposed to be a free upgrade ?

Thank you.

[John_GS]

Hi @pridding 

Thanks for posting and welcome back to the community. 

TV 360 upgrades have no increased cost on either monthly bill/delivery/activation costs.

Apologies for any confusion.

[pridding]

Hi John,

Thanks for the reply. 

What will happen about this though, given that I have been advised of the higher monthly charge as of October?

Regard

Paul

[Daniel_Et]

Hi @pridding, thank you for your response.

Does it indicate on your bills that you have a discount coming to an end any time soon?

Regards,
Daniel

[pridding]

Hi Daniel,

No, my current 18 month contract ends on the 19 December. The increase from £106 p/m to £109.33 is due to start in October and was purely triggered by my requested upgrade to TV 360.

Regards

Paul Riddington

[Daniel_Et]

Hi @pridding,

In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Daniel_Et]

Hi @pridding,

Thank you for speaking to us via private message.

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel