on 17-08-2024 18:23
I've just upgraded to Sky Sports HD noticed they've removed TNT sports. Can I get this reversed? Customer service have been appalling at getting answers, they've tried to assure me that TNT is included in the upgrade which it clearly isn't.
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on 21-08-2024 09:15
@darylmcl wrote:I've just upgraded to Sky Sports HD noticed they've removed TNT sports. Can I get this reversed? Customer service have been appalling at getting answers, they've tried to assure me that TNT is included in the upgrade which it clearly isn't.
On this simple, online form, please let the regulator OfCom know about your experience of removing services without your agreement. Ofcom have been investigating various complaints since 2023, but many customers have not reported because they did not know or thought it would take lots of time.
https://ofcomlive.my.salesforce-sites.com/formentry/SitesFormCCTMonitoring
on 17-08-2024 18:42
It's all a bit of a mess. VM has been busily stripping TNT Sport out of new contracts as well as some existing ones.
I don't know the full story of your upgrade but it sounds like you were explicitly told on the phone that TNT Sport is included in your upgrade. If so then that is binding on VM. The VM forum team might be able to help you. In the meantime secure the call recording via a data request. The link is below.
on 20-08-2024 10:18
Hi darylmcl,
Thank you for your post and welcome to the community.
I'm very sorry for any issue with your upgrade.
We can certainly take a look into this for you.
I will private message you now.
^Martin
on 20-08-2024 10:39
Martin why are renewals such a mess at the moment?
on 20-08-2024 10:44
Any change to your TV service normally results in you moving off any legacy tier and onto a currently-sold tier instead. Maxit, which had TNT Sports included, is now legacy and no longer sold. The current top-tier equivalent is Mega, which does not include TNT Sports.
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on 21-08-2024 09:15
@darylmcl wrote:I've just upgraded to Sky Sports HD noticed they've removed TNT sports. Can I get this reversed? Customer service have been appalling at getting answers, they've tried to assure me that TNT is included in the upgrade which it clearly isn't.
On this simple, online form, please let the regulator OfCom know about your experience of removing services without your agreement. Ofcom have been investigating various complaints since 2023, but many customers have not reported because they did not know or thought it would take lots of time.
https://ofcomlive.my.salesforce-sites.com/formentry/SitesFormCCTMonitoring
on 21-08-2024 11:21
Hey uisoft, my colleague is looking into this for him but thank you anyway.
Matt - Forum Team
New around here?
on 25-08-2024 18:40
Thank you. I am going to take this up.
on 25-08-2024 19:29
@unisoft Virgin Media has now disabled the online form without warning.
on 25-08-2024 20:52
If you're on the Maxit package, on your dashboard it will advertise TNT sports as part of your package.
You should document this before VM push a quiet change out to the wording removing that and claiming it wasn't there all along...