TNT - extra subscription?

[alisingh]

Hi

Agreed a new contract in July to start at renewal date 23/8/24.     We were assured that the new package would include everything we had before, plus extras.  I double checked this several times with the agent I spoke to .   

Now getting our new TV contract up and running.  TNT not included.  We had it before on our old contract until a couple of days ago.  Chose the MEGA bundle especially to get all the Sports channels we had before.  There's plenty on there we will never watch.

So, is it right that TNT is now an extra subscription?   Annoyed, as we were assured several times that everything we had before was included.  

[MOD EDIT: Subject title changed for clarity]

[1701-e · Accepted solution]

TNT is no longer part of the top tier and anyone who currently has it as "free" will lose it as they renew.    

[Cardiffman282]

Secure the call recordings where the undertakings were given to you by VM staff via the SAR route and then raise a formal written complaint. You have rights under consumer law here. Links are below. 

[alisingh]

thank you

[45RPM]

Hello .@alisingh, exactly the same thing happened to me. The agent in Outer Mongolia says it's just a name change with exactly the same services.  After the new contract, no more TNT.  On a previous upgrade, same thing and lost free calls to 0870.

It's a common problem with VM; electronic chat at work - people have the same issue.  Also other threads on this website with same problem.

Virgin's products are (IMhO) great but their honesty and integrity is the worst.

[Steven_L]

Hello alisingh,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your new package at the moment.  I would be happy to take a further look into this for you and to find out what is going on but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L