@nodrogd wrote:
@auroraflo wrote:
Today, (2/10), we’ve received another email, ‘thanking us for the changes made’ and with a new contract stating that we’ve now got Broadband - Triple with Sports but that TNT has been removed!!! We did not ask for this & certainly not the removal of TNT! And what the hell is Triple with Sports??
I see from other threads that VM is supposed to have sent us an email regarding TNT, with the option keep it or not .. we did NOT receive this email.
So, how can we get TNT back as part of our original package at a price we can afford? I would add that we’ve been with VM for 20+ years but are pretty disgusted with them now! Seems a bit like mis-selling to us & maybe a case for the Ombudsman?
Any help would be appreciated …
<SNIP>
Warner, the new owners of TNT, will not allow Virgin to bundle the TNT channels with any other package now. Hence if you make any change to your contract (including renewing it) they have to be removed or VM is in breach of its agreement with the channel owner.
<SNIP>
But is that true though, well it might be but do you have any evidence of it? It does strike me that why would Warner object to be being bundled? As long as they get paid, why would they worry? For example VM bundle it along with the sooper-dooper biggest extra package, which is sold to, say 2 million, subscribers, as long as Warner get paid for 2 million customers then why would they bother? Does seem an odd way to run a business.
On the other hand suppose that VM have made a complete dog's dinner of the negotiations, the existing contract has now expired, VM find themselves in a situation where they have bundled this channel into existing subscriptions and now find they have to pay massively more for the privilege and can’t get it back from existing subscribers?
So what they do is to ‘invent’ yet another TV tier which doesn’t include TNT and push anyone reconstructing onto that - plus the somewhat legally dubious tactic of removing TNT from existing customers on the grounds that ‘they haven’t watched it for a while so for their convenience we’ll take it away’ and putting the onus on the customer to kick off and demand its restoration - anything to reduce costs, yes!
And that might well be fine, but what absolutely isn’t is the continuing advertising of ‘sign up for this deal and lose nothing', or ‘the same great package as before’, when it actually isn’t. This is false advertising and is illegal. What needs to happen is for enough people to complain to the Advertising Standards Agency who can order VM to stop this and/or fine them a truly eye-watering amount.
Look back, it’s not something that has just happened, it’s been reported on here for months, plenty of time for VM’s marketing department to change the advertising spiel, but they haven’t. They still peddle the ‘same great package’, ‘the same service’ etc. when they know, absolutely know that this is false!
