Suddenly can't log in to mail. DEF01.

[ntruby]

I just sent 4 pics, all less than 1MB in size, to my energy supplier.

Now I can't log into mail, and the messages say my account might be locked, and that I should try to change my password as it may be compromised:

Your Virgin Media Mail account is currently unavailable

This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore ......

However, when I try to do that, I get:

Oops, we've ran into a problem.
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

Any ideas?  Who knew that sending a mail to an energy supplier could be so damaging?! 😉

Thanks

N

[tiger_1310]

I don't think it's just you, I've had the same message.  I reckon their email servers have gone down.

[ntruby]

Ah, possibly.  Just seemed a coincidence as this is a secondary email account which I don't use that much, and I sent several attachments via Thunderbird, so just assumed that it had caused issues.  My mail @ntlworld mailbox seems fine, as does another secondary @virginmedia.com one, so I'm not convinced!

[ntruby]

It's still broken .... 😞

[Alex_RM · Accepted solution]

Hi ntruby,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with your emails, so we can take a closer look, I've popped you over a private message.

Alex_Rm

[ntruby]

My mailbox is still unavailable, and it's playing havoc with third-party authentication on my online banking 😞

A lovely forum moderator was helping me out yesterday but he doesn't seem to be around today.

Has anyone any suggestions please?

Thanks

N