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Student wifi tracking no account number only contract

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Hello! I require assistance please.

My student wifi for my new house was due to be delivered on 5th of July but hasn’t arrived. I cannot contact customer service helpline as I have no account number and don’t know my area code, nor recieved any welcome email/ bill. Only a VM security word was given

WhatsApp helpline says they’re unable to get the account with my email but I literally have a contract with proof under the email!!

I have an email from Virgin media with two contracts summaries attached but no additional information or tracking link or anything else for them to contact me with!


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The bot says check your recent bill for account number but I haven’t got any recent bill or any emails apart from the contract information sheets!! It was ordered through a guest account , via student rep link

Very Insightful Person
Very Insightful Person

Hi SirReena 

You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post)

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Hi @SirReena thanks for your post although we're sorry to hear of your concerns.

We have responded to your post on another thread, so please respond to my PM from there.

Many thanks