Still receiving paper bills

[kingho6]

I 'm ebilling but still receive psper bill and charge me £1.75 so many months, i try to phone your staff to cancel, but still receiving paper bill and charge £1.75 who can help me to stop the paper bill and refund my money.

Help me

[Daniel_Et]

Hi @kingho6 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the poor experience you've had 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel