Still no Disney+ activation link

[IsaacA]

I’ve been chat dumped twice. Told I needed to go to Disney to sort. Their customer service was superb. They told me they cannot add Disney to my Virgin account- of course they can’t; they are Disney.

Despite receiving email (only manually triggered by Virgin assistant on second chat) there is no link on website on my account.

After 4 hours chatting yesterday with huge gaps between replies I don’t want to do this again. 

I’ve issued a complaint but all I want is the activation link. Please could someone from Virgin help this weary old fella? 

[Akua_A]

Hi @IsaacA 

Welcome to our community forums and thank you for your first posts. Sorry to hear you are having issues with your Disney + add-on and have been unable to get it resolved by our team. We would be happy to take a further look into this for a resolution. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,