Hi
I have struggled to speak to anyone in O2, they like the rest of the world try to fob people off with a "Virtual" agent, I've spent hours attempting to contact them, and have now put it a formal complaint, connecting this O2 issue with the false selling of a contract with Virgin took ownership of, and cancelled our account. I will also be cancelling my personal account with O2, as I cannot continue to be connected to companies that provide such a poor service, and are also more interested in tying people into false contracts, and then not being available to contact them to discuss the issue. Sorry, but very bad practice.
Hi Ceila101,
Thanks for coming back to us on this one. We're unable to cancel O2 services via the Community nor do we have access to O2 systems to be able to view the account and look into things. You will need to reach out to O2 directly. You can find their contact options here. If you have X then you can also tweet them @O2.
Many thanks,
