Still being charged after cancellation.

[ncatt81]

Virgin Media continue to bill me each month but when every time I call the person who (eventually) answers say I am incorrect...it's on my bank statement!!! The last time I called the person who was 'checking' just hung up - presumably because it's too much hassle.

The service I had with Virgin Media was dismal. The experience leaving is even worse! 

[Ashleigh_C]

Hi there @ncatt81 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you've faced this issue with your service and thank you so much again for your post. I would be more than happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[ncatt81]

I'm struggling to get anywhere with Virgin on this. It's a constant drain of my time and energy as the company that couldn't keep a constant internet connection puts all of its efforts into ensuring a constant hand dipping into my pocket! Where Virgin fails in service, it makes up for in ability to charge - and charge - and charge!

I can guarantee the next communication I have with virgin will be yet ANOTHER request for my account number...then the abyss. 

[Steve1077]

Cancel the direct debit

[Kath_P]

Hi ncatt81, 

Thanks for coming back to us in the Community. 

I can see you're already in a private message with my colleague who was originally helping you to resolve this. 

We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.

Thanks,