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Said 'Hi' on WhatApp at least times and still nothing

AVGVSTVS
Up to speed

Friday

Been moved to a WhatsApp chat at least 4 times to discuss my new billing after agreeing to make changes on my contract, V6 to 360 as such. But I am getting no response.

What's going on?

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3 REPLIES 3

RavenLunatic
On our wavelength

Friday

Last time I used WhatsApp it took several hours before I got a response.  It is my understanding that telephone calls get priority,

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newapollo
Very Insightful Person
Very Insightful Person

Friday

Hi @AVGVSTVS 

@RavenLunatic is correct, telephone calls do take priority.  If you have a VM landline then it's a free call by dialling 150. You can also dial  0345 454 1111 which is a free call included in most call plans, as it's the same as dialling an 01,02,or 03 number, however on some calls plans you need to redial after 1 hour to keep it as a free call.

 It you don't want to use the phone then it might be quicker contacting VM using Social Media by either messaging 

Facebook: https://www.facebook.com/virginmedia  or Twitter: https://twitter.com/virginmedia

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Ashleigh_C
Forum Team
Forum Team

Friday

Hi there @AVGVSTVS 

Thank you so much for your post and welcome back to the forums, it's great to have you here. 

I am so sorry that you have faced this issue when trying to speak with us. Can I ask what the query was and we would be happy to help here if we can?

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