Returns box too small
Cancelled my VM services and need to return Tivo and cable modem. The box I've been sent can barely get one or the other box in along with all the cabling! Should I expect another box or are VM exp...
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Sorry, called it a Tivo but it's actually a V6.
Bizarrely today another bigger box turned up which can take both the V6 and Cable modem I had in one go along with 2 paper bags.
Maybe somebody read this or maybe they're just being daft, even way I fitted it into the one box ready for return.
Thanks for your post Calzor_Suzay, I'm sorry to hear you've left us!
But glad to hear you've now been able to send the equipment back, albeit in a mega box 😁
It usually takes up to 14 days for the returns hub to process the equipment back into our system, but you could still get automated emails about us not receiving it in this time.
If that happens then please don't worry about it.
However, if you receive them way after that initial 14 days then get back in touch and we'll see what's happened!
Thanks,
Meg
Megan_L wrote:It usually takes up to 14 days for the returns hub to process the equipment back into our system, but you could still get automated emails about us not receiving it in this happened!
It would be interesting to know the reason for this - 'automated' e mails are nothing to do with robots - they are programmed by human beings. Perhaps VM may think it ok to just say 'don't worry about it' but then follow it up by sending letters which consist of demands with menaces for unwarranted false charges
