on 08-11-2023 20:25
Why do Virgin keep pestering me by text and Email for equipment I have returned. I have the Yodel receipt. Its a pain in the arse.
Answered! Go to Answer
on 14-11-2023 15:13
Really sorry to hear that you've received another text @rollocks
Does the Yodel tracking show that the equipment has been returned?
Can you advise when you sent back the equipment to us?
on 09-11-2023 01:53
A couple of options:
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on 09-11-2023 08:23
Hey rollocks, thank you for reaching out and I am sorry to hear this.
If you have sent us this back sometimes our warehouse may have not scanned this in that's all, so please do not worry.
Lets give it a few more days see what happens, if you still get a text here then I will send you a PM and we will look into this for you. Cheers
Matt - Forum Team
New around here?
on 09-11-2023 08:48
Having same issue. A chap from Virgin collected a box containing v4 router, 2 v6 boxes and 4 remotes. I keep getting emails and texts that I have not returned the v6 boxes.
Hopefully corrects itself soon
on 09-11-2023 11:18
Hey Raichu, thank you for reaching out and I am sorry to hear this.
Do you still have the postage receipt?
Also when did you send this back to us? Cheers
Matt - Forum Team
New around here?
on 14-11-2023 13:05
Matt Thanks
I received yet another Email and text requesting return of equipment today November 1th
Richard
on 14-11-2023 15:13
Really sorry to hear that you've received another text @rollocks
Does the Yodel tracking show that the equipment has been returned?
Can you advise when you sent back the equipment to us?
on 14-11-2023 15:53
That's a good question. It says it still en route to Virgin. 2 weeks ago this parcel was dropped off. Mind you Yodel are useless and personally would never send anything with them
on 14-11-2023 18:31
Thanks for checking that @rollocks
Once the equipment is received, any charges will be removed from the account. Keep an eye on the Yodel tracking site and if you're still getting text messages after it shows the equipment has been returned, we can investigate further if needed.
on 14-11-2023 20:07
Do you mean Virgin have the nerve to charge!