Return of Equipment. Harassment by Virgin

[rollocks]

Why do Virgin keep pestering me by text and Email for equipment I have returned. I have the Yodel receipt. Its a pain in the arse. 

[用心棒]

A couple of options:

• wait a few days for the forum team to respond to see how they can help
• To raise a subject access request visit - https://www.virginmedia.com/help/dsar-faq  request they correct your data. If it is not corrected after 30-days raise a complaint with the Information Commissioner's Office (ICO)
  
  Consider make Ofcom aware of the issue by filling in their monitoring form here: Monitoring form | Ofcom

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

[Matthew_ML]

Hey rollocks, thank you for reaching out and I am sorry to hear this.

If you have sent us this back sometimes our warehouse may have not scanned this in that's all, so please do not worry.

Lets give it a few more days see what happens, if you still get a text here then I will send you a PM and we will look into this for you. Cheers 

[Raichu]

Having same issue. A chap from Virgin collected a box containing v4 router, 2 v6 boxes and 4 remotes. I keep getting emails and texts that I have not returned the v6 boxes. 

Hopefully corrects itself soon

[Matthew_ML]

Hey Raichu, thank you for reaching out and I am sorry to hear this.

Do you still have the postage receipt? 

Also when did you send this back to us? Cheers 

[rollocks]

Matt Thanks

I received yet another Email and text requesting return of equipment today November 1th

Richard

[Carley_S · Accepted solution]

Really sorry to hear that you've received another text @rollocks 

Does the Yodel tracking show that the equipment has been returned? 

Can you advise when you sent back the equipment to us?

[rollocks]

That's a good question. It says it still en route to Virgin. 2 weeks ago this parcel was dropped off. Mind you Yodel are useless and personally would never send anything with them

[Carley_S]

Thanks for checking that @rollocks 

Once the equipment is received, any charges will be removed from the account. Keep an eye on the Yodel tracking site and if you're still getting text messages after it shows the equipment has been returned, we can investigate further if needed. 

[rollocks]

Do you mean Virgin have the nerve to charge!