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Retensions team and new offers any help ?

coatsy101
Tuning in

Looks for account help I've cancelled my virgin account as the agents I've spoken to are very little help and price increase making my account go from £39 to £43 was bad enough to then receieve email next will be £93 as end of deal 

 

Rang and cancelled as you do   but the deals agents offered where insane and then said il take just broadband and the price went up to £89 when a new customer can get it for £45 ? 12 years plus with virgin any one able to help before I go and sign up with sum one else (4 hours deep into talks with 2 diffrent agents) 

 

Kind regards 

Lee 

9 REPLIES 9

Zach_R
Forum Team
Forum Team

Hi @coatsy101,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm very sorry to hear you're not happy with your current bundle and our offers, and that as a result you've now decided to cancel your services with us. You know where we are if you should change your mind or need our help.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


So from that response I take it I can't get help through the forums.   As I know there is 3 lvls of retensions. And sorted my parents accounts out on the forum last year 

japitts
Very Insightful Person
Very Insightful Person

What was the undiscounted cost of your package? And how much were your discounts?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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coatsy101
Tuning in

I was on £39 500mb bb  lowest tv packages lowest phone package   new price with increase went to £43 then from mid April will cost £93 a month 

 

The olden days are gone of new customer pricing deals or better at the moment. VM don't HAVE to give you any discount so you do not have entitlement, even if past experience you have got discounts for recontracting. If you cancel now, you **may** get a call back. In my case it was SMS the day before disconnection. Too late to do anything and the number had a robotic answerphone on it. Customer Service on phone clueless as usual *and expected* and didn't know how to apply the offer. Before people go in with cancel requests, be sure you may have to actually walk the walk too. Know your competitor pricing (like NOWTV monthly FTTC or ADSL Broadband or 4G/5G SIM only, contract free) and whether you could cope on that for 90 days before re-joining in the original account holder's name again as a new customer.

Ensure you book a new provider as soon as possible after cancelling, as it gives time for any problems to be sorted before VM disconnection. After 90 days of disconnection, you can come back as a new customer with all the usual free gifts, topcashback/quidco and potentially newer models of kit than previously, and new customer pricing, or you can switch to a partner at the same address as discussed lots of times on the forums without waiting 90 days.

Forum staff don't do package deal negotiations either.

So basicaly change the name of person in the house hild and get new ppl pricing  things u have to do when you been with company's for over 12 year......

The new customers offers are just a one time offer sorry, we would advise looking here to see what deals you can get. 

Matt - Forum Team


New around here?


@coatsy101 wrote:

So basicaly change the name of person in the house hild and get new ppl pricing  things u have to do when you been with company's for over 12 year......


Yes its known as the 18 month retentions hokey cokey dance. I got sick of it....

jpeg1
Alessandro Volta

@coatsy101 wrote:

So basicaly change the name of person in the house hild and get new ppl pricing  things u have to do when you been with company's for over 12 year......


But be aware that the dodge can go wrong as others have found.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.