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Renewing contract online

Toni2413
Joining in

4 weeks ago

My contract ends 23.11.24. I have clicked to renew my package online. Page says I will receive an email confirming this but nothing received, this was 2 days ago. Every time I go into my account it says to renew my package.

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4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

4 weeks ago

If you've renewed online through My VM or via an email offer that was sent to you, once you've agreed to the terms and conditions, these orders go to a back office team who apply the deal. This can take up to 14 days to process and they'll send you an email confirming the change has been made. 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Ilyas_Y
Forum Team
Forum Team

4 weeks ago

Hey @Toni2413 Thanks for reaching out to us on here. 👋🏽

I'm sorry to hear about the issues with the package change you're experiencing. 😢
Our online renewal process can take up to 2 weeks to go live, which is when you'll receive contract information and documents.

If after two weeks you get nothing, let us know and we'll investigate the matter.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Toni2413
Joining in
In response to Ilyas_Y

4 weeks ago

Hi there, too little too late. I have decided to go with another provider. Customer support by VM is diabolical. I have spent hours going round and round with what’s app, chat bots and not able to speak to anyone so my contract will cease on 21.11.24

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Ilyas_Y
Forum Team
Forum Team
In response to Toni2413

4 weeks ago

Thanks for the reply @Toni2413 👋🏽

Sorry to hear about the poor experience and you leaving us, 😢
We hope all goes well with yourself and we'd love to see you again one day.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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