Renewal activation

[Cerbot]

I've accepted a renewal offer on the website and received an email confirmation of the order no material change, just renewing the same package for 18months, and adding Sky UHD package. I assumed activation would be pretty much immediate but no update since, not even a date

The website still keeps saying that my contract is up for renewal, so it's not even updated.

Is this normal? 

[Cerbot]

Hi, 

In light of the prior post, can you please confirm that I won't have the same issue? I cannot wait for two weeks only to find out that VM decided to renege on the contract.

Thanks 

[flipflop]

Same renewed mine on Tuesday , got the pre contract details but no new contract , and the app are still showing my old contract and price , said it would take 24hrs then 48hrs and now this morning on twitter it could take several days to be updated.

[Cerbot]

So there's an update 

On the plus side, it went through today so that's a little over a week.

On the minus side, they tried to overcharge me and change the terms. Instead of Netflix Premium, they switched me to Netflix Standard with ads. So I'm definitely going to raise a complaint about that. 

[Matthew_ML]

Hey Cerbot, thank you for reaching out and I am sorry to hear about the Netflix issue.

I can see you are in PM with my colleague currently, please do please send any further questions to her,