Renewal Nightmare - where is TNT….

[brirhodes]

I had an email asking me to renew my contract 3 months early. I was quoted £86 and bill comes for £91. Two hours to resolve that with customer services. Now sat down to watch the match and TNT has been removed. So I am paying more for less channels - had I not renewed I would have had TNT until my contract originally ended in January. This is a total con to charge £18 for TNT

[japitts]

TNT is only inclusive on Maxit, which is now a legacy package. Any change to that will result in moving to the current equivalent, which is Mega, and on which TNT is chargeable.

You have a statutory 14days "change of mind" right of cancellation on all distance sales in the UK, this applies to VM contracts. Otherwise if you have screenshots etc, demonstrating "no change", then you may have a case for inclusion under mis-selling.

[Daniel_Et]

Hi @brirhodes, thank you for your post.

We're sorry to hear about the poor experience you've had and that you feel this way 😔

In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @japitts 👍

Regards,
Daniel