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Remove films

padlocking
Tuning in

Monday

Phoned today to remove films but the guy on the phone told me that movies is part of my package so I would have to change my package. But check and movies is a add on on my app. And I am not in a contract with them ??? 

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

Monday

I'm going to presume your reference to "films" means Sky Cinema.

If you pay full-price for a premium add-on, then you can add & remove them at will - with 30days notice. If you have any promotional discounts associated with it, then you have been correctly advised that it's not as simple.

Perhaps post up a screenshot of your package, with personal details redacted.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
Forum Team
Forum Team

Monday

Hey padlocking,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your account at the moment. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

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