Refer a friend

[Dcutts666]

Hi

i was referred by a friend (my brother) to join virgin media. His account is showing the click but not tracked, called virgin the said to contact aklamio, which I have done by email (never had a reply) and tried to by phone but all you ever get is I have contacted while they are closed seems it seems they are never open or don’t exist anymore, I went with the refer a friend over the pre register reward as it seems a better deal, but reading through this form is seems virgin need to revisit whom they use as a reward partner as Aklamio are giving them a bad reputation.

[Megan_L]

Hi Dcutts666,

Thanks for posting and a warm welcome to our Community Forums!

Sorry to hear you've been trying to contact Aklamio about your Refer A Friend request. 

It takes up to 60 days for a Referral to fully process and for the code to be added onto your account, so if this timeframe has not passed yet you will need to wait a little longer 😊
Please check our Refer A Friend webpage for more information on the process. 

If you still require help with this then you will need to continue trying to contact Aklamio on 01576 820 030 or send an email to virgin-media@aklamio.com.

We're not able to help directly in these cases as we don't have access to Aklamio's systems, they will be happy to help.

Thanks,

Meg

[Dcutts666]

That’s the email I used that number just cuts off straight away the number I was given when called virgin media and is always closed is 020 4586 6000.

What happens if after 60 days they still say not tracked do virgin credit both accounts?

[Molly_T]

Thanks for getting back to us Dcutts666!

Sorry to hear that the number isn't connecting for you at the moment - have you tried alternative days and times?

Hopefully you hear back from the email support ASAP. 

If after the 60 day period has passed you have still had no successful contact with Aklamio please let us know. We wouldn't have a blanket process for these cases, but we can look into it on an individual basis to offer further support with a resolution if needed. 

Thanks for your patience in the meantime! 🌞

[Dcutts666]

Hi

still can’t get through on phone registered the click but nothing else.

[Steven_L]

The opening times and contact methods for Aklamio can be found below. When you have been calling into the team, have you called after they are closed?

Contact Aklamio by phone Monday to Friday 10:00 - 16:00 - 0204 586 6000
Contact Aklamio by webchat Monday to Friday 08:00 - 17:00 URL - https://support.aklamio.com/hc/en-us
Contact Aklamio by email Email Monday to Friday 08:00 - 17:00 - virgin-media@aklamio.com

Kind Regards,

Steven_L
 

[Dcutts666]

My brother managed to get hold of them and they reckon there was no click on the day I signed up but 5 days later. I am the only one he has sent a link to and only one click has been made which was when I signed up.  Reading through some of the other posts on this forum and over the internet this isn’t the first time they have tried this, seems to me it’s a way to refuse to pay out, can you (virgin) investigate why the company you pay to handle referrals isn’t fulfilling the part of the contract.

[Dcutts666]

Any VM care to reply?

[HavencroftKev]

You've rumbled their tactics, both companies are probably in on it so I wouldn't expect a reply. 

They will just ignore you now and hope you just go away. 

[Molly_T]

Hi Dcutts666 👋 Thanks for getting back to us with another update. 

Sorry to hear the concerns following further information from your Brother. If you'd like we can raise a complaint for you so there's a formal record of your feedback? I will send you a PM to confirm a few details so we can offer support with this. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞