Refer a friend Alkamio????? WHY have an outside agent? not had bonus paid its just a scam

[Mick-57]

Virgin Media, I will be making a complaint to Ofcom for your false advertising and total misrepresentation of the refer a friend scheme. I refererred a Friend to you Virgin Media, we both did exactly what was meant to be done she  signed a contract with you VIRGIN MEDIA, 3rd September and had her bundle installed 16th September. I contacted you when not heard anything from you in October via What app, you got back to me the following day, to tell me its nothing to do with Virgin Media, its to do with your Partner Alkamio. That we have to wait 60 days before they will contact us with the £50 referral cash.  Contacted them on day 62, as had not heard anything, they told me it wasnt registered,  and now after going back and forth and them dragging their feet to hold back this payment to us both, email number 16 today says, it is down to you VIrgin Media. And wait another 3 months. So get your finger out you have 7 days to check your records, and credit it to mine and my friends accounts. 

Anita (Aklamio)

Nov 21, 2023, 11:32 GMT+1

Dear Mick,
 
Thank you so much for your response and the details.
 
We have created a Support Request for you and your friend and will forward it to our partner - Virgin Media.

Virgin Media usually needs around 10-12 weeks to verify the request. Therefore, we kindly ask you for some patience. We have no influence on the time that our partner needs to verify the request and associated order.
 
You will be notified as soon as we receive feedback from our partner. 
 
Thank you for your understanding and patience.
 
We wish you a nice day!
Kind regards,

Anita
Customer Support

Aklamio GmbH

Are they and you having a laugh??????    Whats the point of having them??? as we contacted Virgin Media to refer a friend, whos contract is with Virgin Media  then the service is installed by Virgin Media, and the bills are paid to Virgin Media, Were does Aklomio come into, except to stop anyone getting paid any refer a friend payment. would it not be easier and simpler, to me refering a friend to you, service gets installed, when friend pays first bill, £50 referal money is then credited to my friend and My accounts. Whats the point in this other Company. to me this is just a scam, and I wont be refering anyone else to Virgin Media. 

[Mick-57]

Hi Paul, 

   You’re the Fourth different person from Virgin Media to reply to this, and you are all just saying what has already been said, you are just fobbing me off. Do none of you read back the thread you are replying to from the start. Of course I have already contacted Alkamio, in my 17th EMAIL TO THEM, I have told them exactly the same as I have told you in my complaint that I have sent in to Virgin Media. If my friend and I do not have our refer a friend award in our accounts by Friday 8th December. Then on 9th December I am raising a complaint with OFCOM over False advertising by Virgin Media. My friend and I contracts are with Virgin Media, we replied to a Virgin Media advert. So it’s Virgin Media who are liable. And you are doing nothing to sort this out. Why don’t you just credit my friend and I with our refer a friend award???
 I look forward to a fifth different  member of your team replying to this. 

Mick

[Cardiffman282]

I'd give up trying to make any progress on here with the VM forum team about this. You will go blue in the face. 

I think s. 50 (1) (a) of the Consumer Rights Act 2015 applies here regardless of the niceties between the German outfit Aklamio (and its hilarious Ts and Cs that insist you be a "natural person") and VM Ltd.

Raise a formal complaint with VM with a view to escalating to Ombudsman Services and get advice from Citizens Advice. 

[Mick-57]

Hi, 

Many thanks for your good advice, I raised a formal complaint with VM  2 days ago, still not had any reply from it. Upshot I have given them a final 7 days formal notice then will progress it further. As you say I am just wasting my time on here with VM. Thanks

[Matthew_ML]

Hey Mick-57, thank you for reaching out and I am so sorry to hear about this.

With these offers we have no control over it we use our partners Alkamio and they look after this from start to finish.

If everything has been done correctly and the person you recommended clicked the link which was sent to them the credit should get added on without any issues.

If you have raised a complaint about this it can take the team 28 days to reach out you can find out more about this here. Cheers

[Mick-57]

Hi, 

thanks for repeating all what’s already been said. I am just acknowledging your message. I am not bothing repeating myself yet again by replying. 

[jpeg1]

@MATTHEW_ML   I know you have no authority to change this because you are a victim of the VM system, just like the customers. But you must understand how unreasonable this is. 

Customers pay Virginmedia for a broadband service. We know you use many subcontractors to provide parts of that service, but we don't need to have any contact with them. We don't pay Aklamio, any more than we pay the companies you use to dig up the roads or provide electricity to your cabinets. That all comes out of our monthly bills. Who you use to provide these facilities is your business, not ours. 

My writing this will of course make no difference to the OP who will now have to fight your company to get what he was promised. But I hope it will help you to understand how your customers feel. 

[Matthew_ML]

I understand your frustrated Mick-57, I will send you a PM and together we can contact these to get an update on the matter.

Look out for my PM please. Cheers 

[spell]

The responses given by the Forum 'team' in this thread have been totally inaccurate, false and misleading. A short session on Consumer Law may be of benefit during any induction course. At this stage VM should be wanting to do the right thing and settle up. Instead they are waffling about 'together we can contact these to get an update'.

Once again this is TOTALLY the responsibility of Virgin to sort out with no further inconvenience to the customer,

You are taking the correct stance Mick-57. You are on top of this and during the waiting period I suggest you ensure you prepare as full an evidence package as possible to include all notes you have made and of course an updated hard copy of this thread. I also suggest that the 'Team' may wish to run it past their Legal Department if such a thing exists.

Good luck with it - VM are expert at dishing out stress (they even have a list of vulnerable customers) so look at it as an enjoyable project,,

[Craig1012]

Hi

For what it’s worth you are not alone - my contract went live in July, still no reward and just keep being referred to Aklomio. VM should try phoning their own “help” lines or even Aklomio “help” lines - you end up waiting far too long with both - very poor customer service, and makes for a sort sighted business plan.

[Steven_L]

Hey Craig1012,

Welcome to the community and thanks for taking the time to post here on the forums.

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L