Refer a friend-Aklamio. No reward received. Help needed

[davegr]

Hi there,
I used the Refer a friend offer with Virgin Media to get my neighbour to sign up to Virgin Media. He did so on 25th September 2024

It has now been more than 60 days and so we should be getting our £50 rewards. I have logged on to the Aklamio website and there is no reward.

I have phoned the 2 numbers given both by a Virgin staff member and on this site:https://virginmediatech.aklamio.com/

020 4586 6000 and 01576 820030

Neither number work. I have emailed Aklamio but have had no response.

I'm beginning to lose the will to live with all the time I have spent on this.

I expect better of a company like Virginmedia. I should not have to be wasting my time chasing this. It should be automatic. I have seen postings where people have waited 8 months with no reward. This makes VM look like rip off merchants. It's so unprofessional.

Can somebody please help? 

[Sabrina_B]

Hi @davegr 👋.

Thanks for reaching out to us, sorry to hear you are having issues with Refer a Friend credit, so that we assist you we would need you bring you into a private message to get some details. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina

[cspiteri]

Hi Sabrina/Forum team,

I am davegr's neighbor who joined Virgin thanks to his refer a friend offer. Could you please message me privately to resolve this matter. Someone in your team asked for me to contact you separately.

Kind regards 

[Steven_L]

Hello cspiteri,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your refer a friend credit. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L