Recontracted in Feb but offered to recontract last week

[surferpingu]

I had an email offering me a deal on recontracting on 3 Feb and clicked through the link to do this on 7 Feb. I received emails with the order documents and the order summary almost immediately, checking that there wasn't any other actions required from me within the emails; there were not.

However I've received and email on 13 March and today (20 March) saying that my contract runs out on 21 April. The emails also offered me a recontract offer of a fixed price until 31 March 2025.

On logging into My Virgin Media app, and eventually finding where I can view my contract, I do not see any contact relating to the renewal I did in February.

How do I go about getting this resolved?

[Beth_G]

Hi surferpingu

Thanks for your post. Welcome back to the forums, It's been a while!

I'm sorry to hear there seems to have been an issue with your renewal - I'll be happy to help.

I've popped you over a PM so I can take your details and have a look.

[surferpingu]

I thought this had been resolved thanks to the help of Beth, but I received a text stating my contract had ended. Have reached out to Beth via direct message again, but no response received. Would be grateful if someone could look into it for me

[Beth_G]

Hi @surferpingu 

Thanks for chatting with me via PM. I'm pleased that we've been able to get this issue sorted.

Just give me a shout if you need anything else. Have a great weekend 😊