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Recontracted in Feb but offered to recontract last week

Tuning in

I had an email offering me a deal on recontracting on 3 Feb and clicked through the link to do this on 7 Feb. I received emails with the order documents and the order summary almost immediately, checking that there wasn't any other actions required from me within the emails; there were not.

However I've received and email on 13 March and today (20 March) saying that my contract runs out on 21 April. The emails also offered me a recontract offer of a fixed price until 31 March 2025.

On logging into My Virgin Media app, and eventually finding where I can view my contract, I do not see any contact relating to the renewal I did in February.

How do I go about getting this resolved?


Forum Team
Forum Team

Hi surferpingu

Thanks for your post. Welcome back to the forums, It's been a while!

I'm sorry to hear there seems to have been an issue with your renewal - I'll be happy to help.

I've popped you over a PM so I can take your details and have a look.