Re contracting nightmare

[JD5194]

My contract is due to end and the price hike was high. I decided to move to Sky for a much better deal. Trying to cancel via chat I was persuaded to stay with a better package for £64 - more than half what I’d been quoted. No documentation was received but when chasing up the paying via chat I was told that the best they could do was the same deal fire £84! An increase of £20 per month over 3 days! I’m pretty disgusted - been a customer for 20 years.

[Sabrina_B]

Hi @JD5194 👋.

Thanks for reaching out to us and welcome to the Community Forums. Sorry to hear your package is not what was described to you, so that we can look into this further we would need to bring you in for a private conversation. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina