@Charlotte92 wrote:
My contract is up in May 24. Trying to re contract a lower price is hard. I want to reduce my costs and take sky cinema and kids channels off but keep netflix and sky sports and my broadband but customers service say I can't do this. So how do I lower my costs. The package they give me is too expensive now!!
Dont bother ringing customer services. Use the leaving Virgin option on the phone. Tell them you dont get value and unless they agree to a package change you'll be terminating al services. You HAVE to be deadly serious and not say words like "thinking of leaving" or "seeing what my options are". Straight to the point, go in with word cancel services. Only that way will you get any proper attention, else the £5 off offers come instead of a a total package shake up.
Price up Sky or another provider and be ready to book an appointment if you go through with a cancel. If you haven't gone through this before and marketing enabled in my virgin media, the you'll likely get retentions ring you back with far superior offers or texts with offers.
