Terrible customer service. I'm so fed up.

[sonofjohn]

I have exactly the same problem and have been with Virgin (NTL/Telewest) for many years....20+

I even sent the cancellation team a message showing what my package includes and it clearly shows TNT sports.

Now they want £600 to cancel my contract.

Utter disgrace.

Can anyone help please?  

All I want to do is watch the rugby

[John_GS · Accepted solution]

Hi @sonofjohn 

Thanks for posting and welcome to the community. Sorry to hear of the upgrade issue.

I'll send you a PM now to assist further.