Forum Discussion

KirstenAH's avatar
KirstenAH
Tuning in
2 years ago

Re: Cancelling my Contract

Hello, 

I wonder if you can help me too. I have been trying to cancel my broadband, TV and phone service all day and have not been successful. I tried the phone and was cut off several times, then told the person couldn't transfer me to the cancellation team. When I asked to speak with their supervisor I was told they would never be available, then when I was asked to speak to the complaints team I was told Virgin Media didn't have a complaints department - something that is actually fraudulent information as it has a dedicated section on the Virgin Media website. I advised that I had a hidden disability as advocated in the accessibility section of the website - I have a rare heart condition that is induced by stress giving me a high risk of cardiac arrest! Notifying thew customer service team of this fact made no difference, they ignored the information and continued to aggressively ask for GDPR information that is completely unnecessary for cancelling the services. I then tried the web chat and have been on hold currently for 4 hours. This is really not good enough and raises a number off issues with Ofcom and Trading standards, as well as breaking Virgin Media's own code of conduct. Please can you help me get the service cancelled? I am really concerned that the aggressive tactics of Viorgin Media, actively voicing a cancellation, could literally be the death of me! Something I never foresaw when I signed up for the services in good faith back in 2002! Thank you.

9 Replies

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)

    Hey KirstenAH,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear you have been having this issue with cancelling your contract, its not the type of service we wish to provide, with this the part about our complaints team should have been made clear that all agents are able to handle complaints directly and thus we do not have a dedicated line to speak to a complaints team. 

    Regardless of this I really want to help you out with this and go about discussing this further with you to make sure everything is handled to your satisfaction, for this I will go about sending you a private message to confirm some information.

    Joe

    • KirstenAH's avatar
      KirstenAH
      Tuning in

      As an update to my issue I had a call from the complaints team this morning, and my cancellation is being processed, back dated to the date I made the phone calls, ie 21st February. Thank you to those who helped here. I had also raised a complaint via the Virgin Media website and had written a letter notifying Virgin Media or my cancellation! Obviously taking a three-pronged approach pays dividends. I'm just relieved the matter is getting sorted. 

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team (Retired)

        Thanks for getting back to us KirstenAH ๐Ÿ‘‹๐Ÿผ

        I'm glad to hear that the cancellation is being processed and backdated to the initial date.
        We don't want to see you go but do hope to see you again one day.

        Best wishes,
        Ilyas. ๐Ÿ˜‡
         

  • Hello Virgin Media Team and anyone else in this forum, I need your help again please! I have cancelled my subscription eventually - after hours of phone calls, and then a formal letter and a complaints to the VM complaints Team on 24th February 2024. I was told that my cancellation had been backdated to 21st February. I then received a package a few weeks ago, containing the box and instructions as to what equipment to return. I duly packaged everything up and returned it that day, using the postage label I'd been given. I thought all was well but I have now received a bill dated 25th April for an amount of ยฃ40 despite being told my account was in credit (only ยฃ2.73) which I was expecting to receive when the equipment was returned. What is going on? This is seriously the most painful process of cancellation I have ever encountered, and given I have a serious heart condition triggered by stress not conducive at all. I would be grateful if you can help me with this matter ASAP! Thank you.

    • KirstenAH's avatar
      KirstenAH
      Tuning in

      I should point out I returned the Wifi router equipment, the TiVo box and set top box, plus all cables that were from Virgin Media, and have proof that the box arrived with VM on 24th April. So I don't understand what I am being charged for equipment that was sent back to Virgin Media. How can I get this corrected?

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team (Retired)

        Hey KirstenAH Thanks for reaching out to us on the Virgin Media forums. ๐Ÿ‘‹๐Ÿผ

        I'm so sorry to hear about the troubles you're having in relation to the equipment charge. ๐Ÿ˜ข
        I will assist you on this and look in to the matter.

        I will send a private message to further assist. ๐Ÿงพ

        Kind regards,
        Ilyas.

"}},"componentScriptGroups({\"componentId\":\"custom.widget.Footer\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"component({\"componentId\":\"custom.widget.Back_to_Top\"})":{"__typename":"Component","render({\"context\":{\"component\":{\"entities\":[],\"props\":{}},\"page\":{\"entities\":[\"board:ManageAccountCable\",\"message:5487094\"],\"name\":\"ForumMessagePage\",\"props\":{},\"url\":\"https://community.virginmedia.com/discussions/ManageAccountCable/re-cancelling-my-contract/5487094\"}}})":{"__typename":"ComponentRenderResult","html":"
\"Scroll
"}},"componentScriptGroups({\"componentId\":\"custom.widget.Back_to_Top\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/community/NavbarDropdownToggle\"]})":[{"__ref":"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/EscalatedMessageBanner\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/users/UserLink\"]})":[{"__ref":"CachedAsset:text:en_US-components/users/UserLink-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserRank\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserRank-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageTime\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageTime-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSolvedBadge\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSubject\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSubject-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageBody\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageBody-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageCustomFields\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageCustomFields-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageReplyButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageReplyButton-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/AcceptedSolutionButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/common/Pager/PagerLoadMore\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageView/MessageViewInline\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1740994663000"}],"message({\"id\":\"message:5487181\"})":{"__ref":"ForumReplyMessage:message:5487181"},"message({\"id\":\"message:5487269\"})":{"__ref":"ForumReplyMessage:message:5487269"},"message({\"id\":\"message:5488452\"})":{"__ref":"ForumReplyMessage:message:5488452"},"message({\"id\":\"message:5488613\"})":{"__ref":"ForumReplyMessage:message:5488613"},"message({\"id\":\"message:5515253\"})":{"__ref":"ForumReplyMessage:message:5515253"},"message({\"id\":\"message:5487878\"})":{"__ref":"ForumReplyMessage:message:5487878"},"message({\"id\":\"message:5515264\"})":{"__ref":"ForumReplyMessage:message:5515264"},"message({\"id\":\"message:5515368\"})":{"__ref":"ForumReplyMessage:message:5515368"},"message({\"id\":\"message:5515600\"})":{"__ref":"ForumReplyMessage:message:5515600"},"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/ranks/UserRankLabel\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeIcon\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1740994663000"}]},"CachedAsset:pages-1742946972109":{"__typename":"CachedAsset","id":"pages-1742946972109","value":[{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"BlogViewAllPostsPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId/all-posts/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"CasePortalPage","type":"CASE_PORTAL","urlPath":"/caseportal","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"CreateGroupHubPage","type":"GROUP_HUB","urlPath":"/groups/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"CaseViewPage","type":"CASE_DETAILS","urlPath":"/case/:caseId/:caseNumber","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"InboxPage","type":"COMMUNITY","urlPath":"/inbox","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"HelpFAQPage","type":"COMMUNITY","urlPath":"/help","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"IdeaMessagePage","type":"IDEA_POST","urlPath":"/idea/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"IdeaViewAllIdeasPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/all-ideas/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"LoginPage","type":"USER","urlPath":"/signin","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"BlogPostPage","type":"BLOG","urlPath":"/category/:categoryId/blogs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"ThemeEditorPage","type":"COMMUNITY","urlPath":"/designer/themes","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"TkbViewAllArticlesPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId/all-articles/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"OccasionEditPage","type":"EVENT","urlPath":"/event/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"OAuthAuthorizationAllowPage","type":"USER","urlPath":"/auth/authorize/allow","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"PageEditorPage","type":"COMMUNITY","urlPath":"/designer/pages","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"PostPage","type":"COMMUNITY","urlPath":"/category/:categoryId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"ForumBoardPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"TkbBoardPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"EventPostPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"UserBadgesPage","type":"COMMUNITY","urlPath":"/users/:login/:userId/badges","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"GroupHubMembershipAction","type":"GROUP_HUB","urlPath":"/membership/join/:nodeId/:membershipType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"MaintenancePage","type":"COMMUNITY","urlPath":"/maintenance","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"IdeaReplyPage","type":"IDEA_REPLY","urlPath":"/idea/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"UserSettingsPage","type":"USER","urlPath":"/mysettings/:userSettingsTab","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"GroupHubsPage","type":"GROUP_HUB","urlPath":"/groups","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"ForumPostPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"OccasionRsvpActionPage","type":"OCCASION","urlPath":"/event/:boardId/:messageSubject/:messageId/rsvp/:responseType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"VerifyUserEmailPage","type":"USER","urlPath":"/verifyemail/:userId/:verifyEmailToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"AllOccasionsPage","type":"OCCASION","urlPath":"/category/:categoryId/events/:boardId/all-events/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"EventBoardPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"TkbReplyPage","type":"TKB_REPLY","urlPath":"/kb/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"IdeaBoardPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"CommunityGuideLinesPage","type":"COMMUNITY","urlPath":"/communityguidelines","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"ForgotPasswordPage","type":"USER","urlPath":"/forgotpassword","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"IdeaEditPage","type":"IDEA","urlPath":"/idea/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"TagPage","type":"COMMUNITY","urlPath":"/tag/:tagName","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"BlogBoardPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"OccasionMessagePage","type":"OCCASION_TOPIC","urlPath":"/event/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"ManageContentPage","type":"COMMUNITY","urlPath":"/managecontent","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"ClosedMembershipNodeNonMembersPage","type":"GROUP_HUB","urlPath":"/closedgroup/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"CommunityPage","type":"COMMUNITY","urlPath":"/","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"ForumMessagePage","type":"FORUM_TOPIC","urlPath":"/discussions/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"IdeaPostPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"BlogMessagePage","type":"BLOG_ARTICLE","urlPath":"/blog/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"RegistrationPage","type":"USER","urlPath":"/register","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"EditGroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"ForumEditPage","type":"FORUM","urlPath":"/discussions/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"ResetPasswordPage","type":"USER","urlPath":"/resetpassword/:userId/:resetPasswordToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"TkbMessagePage","type":"TKB_ARTICLE","urlPath":"/kb/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"BlogEditPage","type":"BLOG","urlPath":"/blog/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"ManageUsersPage","type":"USER","urlPath":"/users/manage/:tab?/:manageUsersTab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"ForumReplyPage","type":"FORUM_REPLY","urlPath":"/discussions/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"PrivacyPolicyPage","type":"COMMUNITY","urlPath":"/privacypolicy","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"NotificationPage","type":"COMMUNITY","urlPath":"/notifications","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"UserPage","type":"USER","urlPath":"/users/:login/:userId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"HealthCheckPage","type":"COMMUNITY","urlPath":"/health","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"OccasionReplyPage","type":"OCCASION_REPLY","urlPath":"/event/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"ManageMembersPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/manage/:tab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"SearchResultsPage","type":"COMMUNITY","urlPath":"/search","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"BlogReplyPage","type":"BLOG_REPLY","urlPath":"/blog/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"GroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"TermsOfServicePage","type":"COMMUNITY","urlPath":"/termsofservice","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"CategoryPage","type":"CATEGORY","urlPath":"/category/:categoryId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"ForumViewAllTopicsPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/all-topics/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"TkbPostPage","type":"TKB","urlPath":"/category/:categoryId/kbs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742946972109,"localOverride":null,"page":{"id":"GroupHubPostPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"}],"localOverride":false},"CachedAsset:text:en_US-components/context/AppContext/AppContextProvider-0":{"__typename":"CachedAsset","id":"text:en_US-components/context/AppContext/AppContextProvider-0","value":{"noCommunity":"Cannot find community","noUser":"Cannot find current user","noNode":"Cannot find node with id {nodeId}","noMessage":"Cannot find message with id {messageId}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-0":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-0","value":{"title":"Loading..."},"localOverride":false},"User:user:-1":{"__typename":"User","id":"user:-1","uid":-1,"login":"Anonymous","email":"","avatar":null,"rank":null,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":"ANONYMOUS","registrationTime":null,"confirmEmailStatus":false,"registrationAccessLevel":"VIEW","ssoRegistrationFields":[]},"ssoId":null,"profileSettings":{"__typename":"ProfileSettings","dateDisplayStyle":{"__typename":"InheritableStringSettingWithPossibleValues","key":"layout.friendly_dates_enabled","value":"true","localValue":"true","possibleValues":["true","false"]},"dateDisplayFormat":{"__typename":"InheritableStringSetting","key":"layout.format_pattern_date","value":"dd-MM-yyyy","localValue":"MM-dd-yyyy"},"language":{"__typename":"InheritableStringSettingWithPossibleValues","key":"profile.language","value":"en-US","localValue":null,"possibleValues":["en-US"]}},"deleted":false},"Theme:customTheme1":{"__typename":"Theme","id":"customTheme1"},"Category:category:faq":{"__typename":"Category","id":"category:faq","entityType":"CATEGORY","displayId":"faq","nodeType":"category","depth":1,"title":"Manage Your Account","shortTitle":"Manage Your Account","parent":{"__ref":"Category:category:top"}},"Category:category:top":{"__typename":"Category","id":"category:top","displayId":"top","nodeType":"category","depth":0,"title":"Top","entityType":"CATEGORY","shortTitle":"Top"},"Forum:board:ManageAccountCable":{"__typename":"Forum","id":"board:ManageAccountCable","entityType":"FORUM","displayId":"ManageAccountCable","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"Managing Your Account - Cable","description":"Please remember to keep your personal information private","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:faq"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:virgin"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:faq"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"Account - Cable","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:faq/community:virginboard:ManageAccountCable/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"FREEFORM_AND_PRESET"},"Rank:rank:167":{"__typename":"Rank","id":"rank:167","position":33,"name":"Tuning in","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:924709":{"__typename":"User","id":"user:924709","uid":924709,"login":"KirstenAH","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:167"},"email":"","messagesCount":9,"biography":null,"topicsCount":2,"kudosReceivedCount":1,"kudosGivenCount":3,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-02-21T18:12:15.615Z","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:virgin/user:924709"},"ForumTopicMessage:message:5487094":{"__typename":"ForumTopicMessage","uid":5487094,"subject":"Re: Cancelling my Contract","id":"message:5487094","revisionNum":2,"repliesCount":9,"author":{"__ref":"User:user:924709"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"conversation":{"__ref":"Conversation:conversation:5487094"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5487094"},"body":"

Hello, 

I wonder if you can help me too. I have been trying to cancel my broadband, TV and phone service all day and have not been successful. I tried the phone and was cut off several times, then told the person couldn't transfer me to the cancellation team. When I asked to speak with their supervisor I was told they would never be available, then when I was asked to speak to the complaints team I was told Virgin Media didn't have a complaints department - something that is actually fraudulent information as it has a dedicated section on the Virgin Media website. I advised that I had a hidden disability as advocated in the accessibility section of the website - I have a rare heart condition that is induced by stress giving me a high risk of cardiac arrest! Notifying thew customer service team of this fact made no difference, they ignored the information and continued to aggressively ask for GDPR information that is completely unnecessary for cancelling the services. I then tried the web chat and have been on hold currently for 4 hours. This is really not good enough and raises a number off issues with Ofcom and Trading standards, as well as breaking Virgin Media's own code of conduct. Please can you help me get the service cancelled? I am really concerned that the aggressive tactics of Viorgin Media, actively voicing a cancellation, could literally be the death of me! Something I never foresaw when I signed up for the services in good faith back in 2002! Thank you.

","body@stringLength":"1508","rawBody":"

Hello, 

I wonder if you can help me too. I have been trying to cancel my broadband, TV and phone service all day and have not been successful. I tried the phone and was cut off several times, then told the person couldn't transfer me to the cancellation team. When I asked to speak with their supervisor I was told they would never be available, then when I was asked to speak to the complaints team I was told Virgin Media didn't have a complaints department - something that is actually fraudulent information as it has a dedicated section on the Virgin Media website. I advised that I had a hidden disability as advocated in the accessibility section of the website - I have a rare heart condition that is induced by stress giving me a high risk of cardiac arrest! Notifying thew customer service team of this fact made no difference, they ignored the information and continued to aggressively ask for GDPR information that is completely unnecessary for cancelling the services. I then tried the web chat and have been on hold currently for 4 hours. This is really not good enough and raises a number off issues with Ofcom and Trading standards, as well as breaking Virgin Media's own code of conduct. Please can you help me get the service cancelled? I am really concerned that the aggressive tactics of Viorgin Media, actively voicing a cancellation, could literally be the death of me! Something I never foresaw when I signed up for the services in good faith back in 2002! Thank you.

","kudosSumWeight":0,"postTime":"2024-02-21T18:57:14.007Z","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:5487094_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2578},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hello,  I wonder if you can help me too. I have been trying to cancel my broadband, TV and phone service all day and have not been successful. I tried the phone and was cut off several times, t...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw1NDg3MTgxLDU0ODcxODE","node":{"__ref":"ForumReplyMessage:message:5487181"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw1NDg3MTgxLDU0ODcyNjk","node":{"__ref":"ForumReplyMessage:message:5487269"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw1NDg3MTgxLDU0ODc4Nzg","node":{"__ref":"ForumReplyMessage:message:5487878"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw1NDg3MTgxLDU1MTUyNTM","node":{"__ref":"ForumReplyMessage:message:5515253"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw1NDg3MTgxLDU1MTU2MDA","node":{"__ref":"ForumReplyMessage:message:5515600"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:5487094":{"__typename":"Conversation","id":"conversation:5487094","solved":false,"topic":{"__ref":"ForumTopicMessage:message:5487094"},"lastPostingActivityTime":"2024-04-27T13:38:32.539+01:00","lastPostTime":"2024-04-27T13:38:32.539+01:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:5487094":{"__typename":"ModerationData","id":"moderation_data:5487094","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:5487094_2":{"__typename":"Revision","id":"revision:5487094_2","lastEditTime":"2024-02-21T18:57:14.007Z"},"CachedAsset:theme:customTheme1-1742946971701":{"__typename":"CachedAsset","id":"theme:customTheme1-1742946971701","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["default"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"Virgin_media_Logo_tiny_Red-1729689331251.png","imageLastModified":"1729689333115","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"Virgin_media_Logo_regular_shadow_White-1728990698532.png","imageLastModified":"1728990700445","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1200px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"12px","paddingXLg":"16px","paddingXHero":"60px","fontStyle":"NORMAL","fontWeight":"400","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-white)","primaryTextHoverColor":"var(--lia-bs-white)","primaryTextActiveColor":"var(--lia-bs-white)","primaryBgColor":"#8A36F1","primaryBgHoverColor":"hsl(267, 87%, 49.2%)","primaryBgActiveColor":"hsl(267, 87%, 40.5%)","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px #8A36F1, 0 0 0 4px rgba(138, 54, 241, 0.2)","secondaryTextColor":"var(--lia-bs-body-color)","secondaryTextHoverColor":"hsl(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), calc(var(--lia-bs-body-color-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), calc(var(--lia-bs-body-color-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-200)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px #8A36F1, 0 0 0 4px rgba(138, 54, 241, 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), var(--lia-bs-body-color-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), var(--lia-bs-body-color-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px #8A36F1, 0 0 0 4px rgba(138, 54, 241, 0.2)","destructiveTextColor":"#8A36F1","destructiveTextHoverColor":"hsl(267, 87%, 55%)","destructiveTextActiveColor":"hsl(267, 87%, 52.1%)","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px #8A36F1, 0 0 0 4px rgba(138, 54, 241, 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"NONE","sideContent":"NONE","radiusSm":"3px","radius":"5px","radiusLg":"9px","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.06)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.15)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.15)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"var(--lia-bs-link-color)","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"400","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","forumColor":"#E10A0A","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#E10A0A","blogColor":"#E10A0A","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#E10A0A","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#E10A0A","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#E10A0A","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#E10A0A","secondary":"#333333","bodyText":"#322332","bodyBg":"#F7F7F7","info":"#409AE2","success":"#41C5AE","warning":"#FCC844","danger":"#D13A1F","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#8A36F1","#FF6E00","#62F37B","#68E2F2","#FF6EFF","#005DF5"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":{"link":{"color":"#0069D4","hoverColor":"#0061c2","decoration":"none","hoverDecoration":"underline","__typename":"EmailLinkSettings"},"border":{"color":"#e4e4e4","__typename":"EmailBorderSettings"},"buttons":{"borderRadiusLg":"5px","paddingXLg":"16px","paddingYLg":"7px","fontWeight":"700","primaryTextColor":"#ffffff","primaryTextHoverColor":"#ffffff","primaryBgColor":"#0069D4","primaryBgHoverColor":"#005cb8","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","__typename":"EmailButtonsSettings"},"panel":{"borderRadius":"5px","borderColor":"#e4e4e4","__typename":"EmailPanelSettings"},"__typename":"EmailThemeSettings"},"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"VM Circular Shout","fontStyle":"NORMAL","fontWeight":"700","h1FontSize":"34px","h2FontSize":"32px","h3FontSize":"28px","h4FontSize":"24px","h5FontSize":"20px","h6FontSize":"16px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":"10px","size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"3px","borderRadiusSm":"var(--lia-bs-border-radius-sm)","borderRadius":"var(--lia-bs-border-radius)","borderRadiusLg":"var(--lia-bs-border-radius-lg)","formTextMarginTop":"4px","textAreaBorderRadius":"var(--lia-bs-border-radius)","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"var(--lia-bs-primary)","hoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) - 10%))","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":"","imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"40px","defaultMessageHeaderMarginBottom":"20px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"30px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"40px","specialMessageHeaderMarginBottom":"20px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"30px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"VM Circular Chat","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"16px","fontSizeXxs":"11px","fontSizeXs":"12px","fontSizeSm":"14px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[{"source":"SERVER","name":"VM Circular Shout","styles":[{"style":"NORMAL","weight":"700","__typename":"FontStyleData"}],"assetNames":["VMCircularShout-normal-700.woff2"],"__typename":"CustomFont"},{"source":"SERVER","name":"VM Circular Yell","styles":[{"style":"NORMAL","weight":"900","__typename":"FontStyleData"}],"assetNames":["VMCircularYell-normal-900.woff2"],"__typename":"CustomFont"},{"source":"SERVER","name":"VM Circular Chat","styles":[{"style":"NORMAL","weight":"400","__typename":"FontStyleData"}],"assetNames":["VMCircularChat-normal-400.woff2"],"__typename":"CustomFont"}],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-1740994663000","value":{"title":"Loading..."},"localOverride":false},"CachedAsset:quilt:virgin.prod:pages/forums/ForumMessagePage:board:ManageAccountCable-1742946970079":{"__typename":"CachedAsset","id":"quilt:virgin.prod:pages/forums/ForumMessagePage:board:ManageAccountCable-1742946970079","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"backgroundImageProps":null,"backgroundColor":null,"addComponents":null,"removeComponents":["community.widget.bannerWidget"],"componentOrder":null,"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"footerProps":null,"footerComponentProps":null,"items":[{"id":"message-list","layout":"MAIN_SIDE","bgColor":"var(--lia-bs-body-bg)","showTitle":false,"showDescription":false,"textPosition":"CENTER","textColor":"var(--lia-bs-body-color)","sectionEditLevel":null,"bgImage":null,"disableSpacing":null,"edgeToEdgeDisplay":null,"fullHeight":null,"showBorder":null,"__typename":"MainSideQuiltSection","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"messages.widget.relatedContentWidget","className":null,"props":null,"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"}}],"__typename":"QuiltContainer"},"__typename":"Quilt","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/EmailVerification-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/common/EmailVerification-1740994663000","value":{"email.verification.title":"Email Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit My Settings.","email.verification.message.resend.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. Resend email."},"localOverride":false},"CachedAsset:text:en_US-pages/forums/ForumMessagePage-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-pages/forums/ForumMessagePage-1740994663000","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"This message cannot be found","name":"Forum Message Page","section.message-list.title":"Forum Discussion","archivedMessageTitle":"This Content Has Been Archived","section.message-list.description":""},"localOverride":false},"CachedAsset:quiltWrapper:virgin.prod:Common:1742946911570":{"__typename":"CachedAsset","id":"quiltWrapper:virgin.prod:Common:1742946911570","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"var(--lia-bs-body-bg)","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":false,"showRegisterLink":true,"useIconLanguagePicker":true,"useLabelLanguagePicker":true,"className":"QuiltComponent_lia-component-edit-mode__0nCcm","links":{"sideLinks":[],"mainLinks":[{"children":[{"linkType":"INTERNAL","id":"Common-super_users-link","params":{"boardId":"super_users","categoryId":"experts"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-holding-link","params":{"boardId":"Holding","categoryId":"experts"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"experts-link","params":{"boardId":"super_users","categoryId":"experts"},"routeName":"ForumBoardPage"},{"children":[{"linkType":"INTERNAL","id":"quickstart-link","params":{"boardId":"Setup","categoryId":"Broadband"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"networking-and-wifi-link","params":{"boardId":"Wireless","categoryId":"Broadband"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"speed-link","params":{"boardId":"Speed","categoryId":"Broadband"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"gaming-support-link","params":{"boardId":"gaming","categoryId":"Broadband"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"email-link","params":{"boardId":"email","categoryId":"Broadband"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"home-phone-link","params":{"boardId":"Telephone","categoryId":"Telephone"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"other-mobile-link","params":{"boardId":"OtherMobile","categoryId":"Telephone"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"broadband-link","params":{"categoryId":"Broadband"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"tv-360-link","params":{"boardId":"Virgin_TV_360","categoryId":"tv"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"v6-link","params":{"boardId":"Virgin_TV_V6","categoryId":"tv"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"tivo-link","params":{"boardId":"Tivo","categoryId":"tv"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"stream-link","params":{"boardId":"stream","categoryId":"tv"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"tv-go-link","params":{"boardId":"TVA","categoryId":"tv"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"tv-link","params":{"categoryId":"tv"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"Common-manage-account-cable-link","params":{"boardId":"ManageAccountCable","categoryId":"faq"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-virgin-media-app-link","params":{"boardId":"VirginMediaApp","categoryId":"Apps"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"managing-your-account-link","params":{"boardId":"ManageAccountCable","categoryId":"faq"},"routeName":"ForumBoardPage"},{"children":[{"linkType":"INTERNAL","id":"chatter-link","params":{"boardId":"chatter","categoryId":"Chatter"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"computers-link","params":{"boardId":"Computers","categoryId":"Chatter"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"discussion-and-off-topic-link","params":{"categoryId":"Chatter"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"internet_security-link","params":{"boardId":"Internet_Security","categoryId":"StaySafeOnline"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"welcome-s-o-f-link","params":{"boardId":"WelcomeSOF","categoryId":"StaySafeOnline"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"stay-safe-online-link","params":{"categoryId":"StaySafeOnline"},"routeName":"CategoryPage"},{"children":[],"linkType":"INTERNAL","id":"Common-volt-link","params":{"categoryId":"Volt"},"routeName":"CategoryPage"},{"children":[],"linkType":"EXTERNAL","id":"external-link","url":"https://www.virginmedia.com/","target":"BLANK"},{"children":[],"linkType":"EXTERNAL","id":"external-link-1","url":"https://www.virginmedia.com/help","target":"BLANK"},{"children":[{"linkType":"INTERNAL","id":"Common-management-link","params":{"boardId":"Management","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-modref-link","params":{"boardId":"modref","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-deleted-link","params":{"boardId":"Deleted","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-abuse-link","params":{"boardId":"Abuse","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-abuse-p-ms-link","params":{"boardId":"AbusePMs","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-filter-link","params":{"boardId":"Filter","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-sandbox-link","params":{"boardId":"Sandbox","categoryId":"Moderation"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"Common-moderation-link","params":{"categoryId":"Moderation"},"routeName":"CategoryPage"}]},"style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"500","controllerHighlightColor":"#8A36F1","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"16px","linkBoxShadowHover":"none","backgroundOpacity":1,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"48px","linkLetterSpacing":"normal","linkBgHoverColor":"transparent","collapseMenuDividerOpacity":0.16,"paddingBottom":"10px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"flex-start","linkColor":"var(--lia-bs-body-bg)","collapseMenuDividerBg":"var(--lia-nav-link-color)","dropdownPaddingTop":"10px","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerTextColor":"var(--lia-nav-controller-icon-color)","background":{"imageAssetName":"","color":"var(--lia-bs-primary)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":""},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"var(--lia-bs-body-bg)","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"2px solid var(--lia-bs-body-bg)","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","paddingTop":"10px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"var(--lia-bs-body-bg)","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"var(--lia-bs-body-bg)"},"showSearchIcon":true,"languagePickerStyle":"iconAndLabel"},"__typename":"QuiltComponent"},{"id":"community.widget.breadcrumbWidget","props":{"backgroundColor":"var(--lia-bs-body-bg)","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100},"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":{"backgroundColor":"transparent","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100,"backgroundImageProps":{"backgroundSize":"COVER","backgroundPosition":"CENTER_CENTER","backgroundRepeat":"NO_REPEAT"},"fontColor":"var(--lia-bs-body-color)"},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"var(--lia-bs-body-color)","items":[{"id":"custom.widget.Footer","props":{"useTitle":false,"customComponentId":"Footer","useBackground":false},"__typename":"QuiltComponent"},{"id":"community.widget.footerWidget","props":null,"__typename":"QuiltComponent"},{"id":"custom.widget.Back_to_Top","props":{"useTitle":false,"customComponentId":"Back_to_Top","useBackground":false},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/ActionFeedback-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/common/ActionFeedback-1740994663000","value":{"joinedGroupHub.title":"Welcome","joinedGroupHub.message":"You are now a member of this group and are subscribed to updates.","groupHubInviteNotFound.title":"Invitation Not Found","groupHubInviteNotFound.message":"Sorry, we could not find your invitation to the group. The owner may have canceled the invite.","groupHubNotFound.title":"Group Not Found","groupHubNotFound.message":"The grouphub you tried to join does not exist. It may have been deleted.","existingGroupHubMember.title":"Already Joined","existingGroupHubMember.message":"You are already a member of this group.","accountLocked.title":"Account Locked","accountLocked.message":"Your account has been locked due to multiple failed attempts. Try again in {lockoutTime} minutes.","editedGroupHub.title":"Changes Saved","editedGroupHub.message":"Your group has been updated.","leftGroupHub.title":"Goodbye","leftGroupHub.message":"You are no longer a member of this group and will not receive future updates.","deletedGroupHub.title":"Deleted","deletedGroupHub.message":"The group has been deleted.","groupHubCreated.title":"Group Created","groupHubCreated.message":"{groupHubName} is ready to use","accountClosed.title":"Account Closed","accountClosed.message":"The account has been closed and you will now be redirected to the homepage","resetTokenExpired.title":"Reset Password Link has Expired","resetTokenExpired.message":"Try resetting your password again","invalidUrl.title":"Invalid URL","invalidUrl.message":"The URL you're using is not recognized. Verify your URL and try again.","accountClosedForUser.title":"Account Closed","accountClosedForUser.message":"{userName}'s account is closed","inviteTokenInvalid.title":"Invitation Invalid","inviteTokenInvalid.message":"Your invitation to the community has been canceled or expired.","inviteTokenError.title":"Invitation Verification Failed","inviteTokenError.message":"The url you are utilizing is not recognized. Verify your URL and try again","pageNotFound.title":"Access Denied","pageNotFound.message":"You do not have access to this area of the community or it doesn't exist","eventAttending.title":"Responded as Attending","eventAttending.message":"You'll be notified when there's new activity and reminded as the event approaches","eventInterested.title":"Responded as Interested","eventInterested.message":"You'll be notified when there's new activity and reminded as the event approaches","eventNotFound.title":"Event Not Found","eventNotFound.message":"The event you tried to respond to does not exist.","redirectToRelatedPage.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.message":"The content you are trying to access is archived","redirectToRelatedPage.message":"The content you are trying to access is archived","relatedUrl.archivalLink.flyoutMessage":"The content you are trying to access is archived View Archived Content"},"localOverride":false},"CachedAsset:component:custom.widget.Footer-en-1742946978798":{"__typename":"CachedAsset","id":"component:custom.widget.Footer-en-1742946978798","value":{"component":{"id":"custom.widget.Footer","template":{"id":"Footer","markupLanguage":"HANDLEBARS","style":"$theme-color-primary: #e10a0a;\n$theme-color-secondary: #322332;\n$theme-color-background: #fff;\n$theme-type-font-titles: 'vm-circular', sans-serif;\n$theme-type-size-xsmall: 14px;\n$theme-type-size-xxsmall: 12px;\n$theme-type-size-xlarge: 20px;\n\n$theme-space-small: 10px;\n$theme-space-xsmall: 5px;\n$theme-space-base: 20px;\n\n$theme-color-border-dark: #dbdbdb;\n\n.custom-community-footer {\n background: #322332;\n\n footer {\n max-width: var(--lia-container-max-width);\n padding-right: calc(var(--lia-bs-grid-gutter-width) * 0.5);\n padding-left: calc(var(--lia-bs-grid-gutter-width) * 0.5);\n margin-right: auto;\n margin-left: auto;\n padding: 20px;\n }\n @media screen and (max-width: 767px) {\n padding: 0 15px;\n\n footer {\n padding: 0 0 $theme-space-base;\n }\n }\n button {\n background: transparent;\n border: 0;\n color: $theme-color-background;\n font-family: $theme-type-font-titles;\n font-size: $theme-type-size-xsmall;\n font-weight: normal;\n padding: 0;\n text-align: left;\n width: 100%;\n\n &:active,\n &:focus,\n &:hover {\n background: transparent;\n border: 0;\n color: $theme-color-background;\n }\n }\n\n ul {\n margin-top: 0;\n margin-bottom: 12px;\n padding-left: 0;\n\n > li {\n list-style-type: none;\n list-style-position: outside;\n a {\n display: block;\n font-size: 12px;\n color: $theme-color-background;\n font-family: $theme-type-font-titles;\n font-size: $theme-type-size-xxsmall;\n font-weight: normal;\n line-height: normal;\n }\n }\n }\n\n .navigation {\n h2 {\n font-size: 24px;\n line-height: 1.2;\n font-weight: bold;\n margin: 0;\n padding: 0 0 $theme-space-base;\n\n @media screen and (max-width: 767px) {\n padding: 12.5px 0;\n }\n }\n\n ul {\n @media screen and (max-width: 767px) {\n &.active {\n padding-top: $theme-space-small;\n }\n }\n\n > li {\n padding: 0 0 $theme-space-base;\n\n a {\n &::before {\n content: '';\n display: inline-block;\n width: 8px;\n height: 9px;\n background: url('data:image/svg+xml;utf8,')\n no-repeat;\n color: $theme-color-background;\n margin-right: $theme-space-xsmall;\n vertical-align: middle;\n }\n }\n }\n }\n\n @media screen and (min-width: 767px) {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n border-bottom: 1px solid $theme-color-primary;\n padding: 0 $theme-space-base $theme-space-small;\n\n .accordion-icon {\n display: none;\n }\n\n ul {\n display: initial !important;\n overflow: unset !important;\n }\n\n h2 {\n position: relative;\n\n &:before {\n background: transparent;\n content: '';\n height: 100%;\n position: absolute;\n width: 100%;\n z-index: 4;\n }\n }\n }\n\n @media screen and (max-width: 767px) {\n section {\n border-bottom: 1px solid $theme-color-border-dark;\n padding: 0 $theme-space-base;\n\n button {\n .accordion-icon:before {\n content: '';\n background: url('data:image/svg+xml;utf8,')\n no-repeat;\n width: 20px;\n height: 24px;\n position: relative;\n top: -5px;\n float: right;\n transition: transform 0.35s ease;\n }\n\n &[aria-expanded='true'] {\n .accordion-icon:before {\n transform: rotate(180deg);\n }\n }\n }\n\n ul {\n display: none;\n }\n }\n }\n\n @media screen and (min-width: 767px) {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n border-bottom: 1px solid $theme-color-primary;\n padding: 0 $theme-space-base $theme-space-small;\n\n .accordion-icon {\n display: none;\n }\n\n ul {\n display: initial !important;\n overflow: unset !important;\n }\n\n h2 {\n position: relative;\n\n &:before {\n background: transparent;\n content: '';\n height: 100%;\n position: absolute;\n width: 100%;\n z-index: 4;\n }\n }\n }\n }\n\n .legal {\n section {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n padding: $theme-space-base $theme-space-base 0;\n\n h2 {\n position: absolute !important;\n overflow: hidden;\n clip: rect(1px, 1px, 1px, 1px);\n width: 1px;\n height: 1px;\n }\n\n ul {\n margin-bottom: 0;\n padding-left: 0;\n width: calc(100% - 240px);\n\n > li {\n display: inline-block;\n margin-right: 25px;\n &:last-child {\n margin-right: 0;\n }\n }\n }\n\n div {\n padding-left: $theme-space-base;\n width: 240px;\n\n small {\n color: $theme-color-background;\n display: inline-block;\n font-family: $theme-type-font-titles;\n font-size: $theme-type-size-xxsmall;\n font-weight: normal;\n line-height: normal;\n\n span {\n display: block;\n padding-right: 0;\n text-align: right;\n }\n }\n\n a {\n display: inline-block;\n height: 30px;\n padding-right: 30px;\n }\n }\n\n @media screen and (max-width: 767px) {\n padding: 0;\n\n ul,\n div {\n display: flex;\n align-items: center;\n\n width: 100%;\n }\n\n ul {\n flex-flow: row wrap;\n justify-content: flex-start;\n padding: $theme-space-base 0;\n\n > li {\n flex-basis: 33.33%;\n padding: $theme-space-small 0;\n margin-right: 0 !important;\n max-width: 33%;\n\n @media screen and (max-width: 480px) {\n flex-basis: 50%;\n max-width: 50%;\n }\n\n a {\n display: block;\n }\n }\n }\n\n div {\n flex-flow: row-reverse nowrap;\n justify-content: flex-end;\n border-top: 1px solid $theme-color-border-dark;\n padding: $theme-space-base 0 0;\n\n small span {\n display: inline-block;\n width: auto;\n }\n }\n }\n }\n }\n}\n","texts":{"custom-community-footer.title-01":"Packages","custom-community-footer.text-01":"Broadband deals","custom-community-footer.url-01":"https://www.virginmedia.com/broadband","custom-community-footer.text-02":"Broadband, TV and phone deals","custom-community-footer.url-02":"https://www.virginmedia.com/broadband/packages","custom-community-footer.text-03":"Broadband and phone deals","custom-community-footer.url-03":"https://www.virginmedia.com/broadband/broadband-and-phone","custom-community-footer.text-04":"Broadband, TV, phone and SIM deals","custom-community-footer.url-04":"https://www.virginmedia.com/broadband/broadband-and-sim","custom-community-footer.title-02":"Broadband","custom-community-footer.text-05":"Broadband only","custom-community-footer.url-05":"https://www.virginmedia.com/broadband/broadband-only","custom-community-footer.text-06":"Fibre broadband","custom-community-footer.url-06":"https://www.virginmedia.com/broadband/fibre","custom-community-footer.text-07":"Switch broadband","custom-community-footer.url-07":"https://www.virginmedia.com/broadband/switch","custom-community-footer.text-08":"Gigabit broadband","custom-community-footer.url-08":"https://www.virginmedia.com/broadband/gigabit","custom-community-footer.title-03":"Mobile","custom-community-footer.text-09":"Mobile deals","custom-community-footer.url-09":"https://www.virginmedia.com/mobile/deals","custom-community-footer.text-10":"Pay monthly","custom-community-footer.url-10":"https://www.virginmedia.com/mobile/pay-monthly","custom-community-footer.text-11":"SIM only","custom-community-footer.url-11":"https://www.virginmedia.com/mobile/sim-only/pay-monthly-sim?","custom-community-footer.text-12":"Phone upgrade","custom-community-footer.url-12":"https://www.virginmedia.com/shop/mobile/upgrade","custom-community-footer.title-04":"Popular Links","custom-community-footer.text-13":"Business broadband","custom-community-footer.url-13":"https://www.virginmediabusiness.co.uk/small-business/?CMP=ext_b2c_bb_ft","custom-community-footer.text-14":"Broadband and TV","custom-community-footer.url-14":"https://www.virginmedia.com/broadband/broadband-and-tv","custom-community-footer.text-15":"Broadband speed test","custom-community-footer.url-15":"https://www.virginmedia.com/broadband/speed-test","custom-community-footer.text-16":"Landline Deals","custom-community-footer.url-16":"https://www.virginmedia.com/landline","custom-community-footer.title-05":"Legal links","custom-community-footer.text-17":"About us","custom-community-footer.url-17":"https://www.virginmedia.com/corporate","custom-community-footer.text-18":"Careers","custom-community-footer.url-18":"https://careers.virginmedia.com/","custom-community-footer.text-19":"Advertise with us","custom-community-footer.url-19":"https://www.virginmedia.com/content/virginmedia/dotcom/en/home/advertise.html","custom-community-footer.text-20":"Partner with us","custom-community-footer.url-20":"https://www.virginmedia.com/partner-with-us","custom-community-footer.text-21":"Accessibility","custom-community-footer.url-21":"https://www.virginmedia.com/help/accessibility","custom-community-footer.text-22":"Legal","custom-community-footer.url-22":"https://www.virginmedia.com/legal","custom-community-footer.text-23":"Modern slavery statement","custom-community-footer.url-23":"https://www.virginmedia.com/corporate/sustainability/meaningful-connections-plan/resources","custom-community-footer.text-24":"Sitemap","custom-community-footer.url-24":"https://www.virginmedia.com/sitemap","custom-community-footer.text-25":"Contact us","custom-community-footer.url-25":"https://www.virginmedia.com/help/contact-us","custom-community-footer.text-26":"Our Cookies","custom-community-footer.url-26":"https://www.virginmedia.com/our-cookies","custom-community-footer.text-27":"Virgin Media and O2","custom-community-footer.url-27":"https://www.virginmedia.com/virgin-media-o2","custom-community-footer.copyright.text":"© {0} Virgin Media All Rights Reserved","custom-community-footer.text-28":"Virgin Media logo","custom-community-footer.url-28":"https://www.virginmedia.com"},"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Footer","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_Footer_custom-community-footer_cfx7n_15 {\n background: #322332;\n\n footer {\n max-width: var(--lia-container-max-width);\n padding-right: calc(var(--lia-bs-grid-gutter-width) * 0.5);\n padding-left: calc(var(--lia-bs-grid-gutter-width) * 0.5);\n margin-right: auto;\n margin-left: auto;\n padding: 1.25rem;\n }\n @media screen and (max-width: 767px) {\n padding: 0 0.9375rem;\n\n footer {\n padding: 0 0 1.25rem;\n }\n }\n button {\n background: transparent;\n border: 0;\n color: #fff;\n font-family: 'vm-circular', sans-serif;\n font-size: 0.875rem;\n font-weight: normal;\n padding: 0;\n text-align: left;\n width: 100%;\n\n &:active,\n &:focus,\n &:hover {\n background: transparent;\n border: 0;\n color: #fff;\n }\n }\n\n ul {\n margin-top: 0;\n margin-bottom: 0.75rem;\n padding-left: 0;\n\n > li {\n list-style-type: none;\n list-style-position: outside;\n a {\n display: block;\n font-size: 0.75rem;\n color: #fff;\n font-family: 'vm-circular', sans-serif;\n font-size: 12px;\n font-weight: normal;\n line-height: normal;\n }\n }\n }\n\n .custom_widget_Footer_navigation_cfx7n_73 {\n h2 {\n font-size: 1.5rem;\n line-height: 1.2;\n font-weight: bold;\n margin: 0;\n padding: 0 0 1.25rem;\n\n @media screen and (max-width: 767px) {\n padding: 0.78125rem 0;\n }\n }\n\n ul {\n @media screen and (max-width: 767px) {\n &.custom_widget_Footer_active_cfx7n_88 {\n padding-top: 0.625rem;\n }\n }\n\n > li {\n padding: 0 0 1.25rem;\n\n a {\n &::before {\n content: '';\n display: inline-block;\n width: 0.5rem;\n height: 0.5625rem;\n background: url('data:image/svg+xml;utf8,')\n no-repeat;\n color: #fff;\n margin-right: 0.3125rem;\n vertical-align: middle;\n }\n }\n }\n }\n\n @media screen and (min-width: 767px) {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n border-bottom: 1px solid #e10a0a;\n padding: 0 1.25rem 0.625rem;\n\n .custom_widget_Footer_accordion-icon_cfx7n_119 {\n display: none;\n }\n\n ul {\n display: initial !important;\n overflow: unset !important;\n }\n\n h2 {\n position: relative;\n\n &:before {\n background: transparent;\n content: '';\n height: 100%;\n position: absolute;\n width: 100%;\n z-index: 4;\n }\n }\n }\n\n @media screen and (max-width: 767px) {\n section {\n border-bottom: 1px solid #dbdbdb;\n padding: 0 1.25rem;\n\n button {\n .custom_widget_Footer_accordion-icon_cfx7n_119:before {\n content: '';\n background: url('data:image/svg+xml;utf8,')\n no-repeat;\n width: 1.25rem;\n height: 1.5rem;\n position: relative;\n top: -0.3125rem;\n float: right;\n transition: transform 0.35s ease;\n }\n\n &[aria-expanded='true'] {\n .custom_widget_Footer_accordion-icon_cfx7n_119:before {\n transform: rotate(180deg);\n }\n }\n }\n\n ul {\n display: none;\n }\n }\n }\n\n @media screen and (min-width: 767px) {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n border-bottom: 1px solid #e10a0a;\n padding: 0 1.25rem 0.625rem;\n\n .custom_widget_Footer_accordion-icon_cfx7n_119 {\n display: none;\n }\n\n ul {\n display: initial !important;\n overflow: unset !important;\n }\n\n h2 {\n position: relative;\n\n &:before {\n background: transparent;\n content: '';\n height: 100%;\n position: absolute;\n width: 100%;\n z-index: 4;\n }\n }\n }\n }\n\n .custom_widget_Footer_legal_cfx7n_204 {\n section {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n padding: 1.25rem 1.25rem 0;\n\n h2 {\n position: absolute !important;\n overflow: hidden;\n clip: rect(0.0625rem, 0.0625rem, 0.0625rem, 0.0625rem);\n width: 0.0625rem;\n height: 0.0625rem;\n }\n\n ul {\n margin-bottom: 0;\n padding-left: 0;\n width: calc(100% - 15rem);\n\n > li {\n display: inline-block;\n margin-right: 1.5625rem;\n &:last-child {\n margin-right: 0;\n }\n }\n }\n\n div {\n padding-left: 1.25rem;\n width: 15rem;\n\n small {\n color: #fff;\n display: inline-block;\n font-family: 'vm-circular', sans-serif;\n font-size: 0.75rem;\n font-weight: normal;\n line-height: normal;\n\n span {\n display: block;\n padding-right: 0;\n text-align: right;\n }\n }\n\n a {\n display: inline-block;\n height: 1.875rem;\n padding-right: 1.875rem;\n }\n }\n\n @media screen and (max-width: 767px) {\n padding: 0;\n\n ul,\n div {\n display: flex;\n align-items: center;\n\n width: 100%;\n }\n\n ul {\n flex-flow: row wrap;\n justify-content: flex-start;\n padding: 1.25rem 0;\n\n > li {\n flex-basis: 33.33%;\n padding: 0.625rem 0;\n margin-right: 0 !important;\n max-width: 33%;\n\n @media screen and (max-width: 480px) {\n flex-basis: 50%;\n max-width: 50%;\n }\n\n a {\n display: block;\n }\n }\n }\n\n div {\n flex-flow: row-reverse nowrap;\n justify-content: flex-end;\n border-top: 1px solid #dbdbdb;\n padding: 1.25rem 0 0;\n\n small span {\n display: inline-block;\n width: auto;\n }\n }\n }\n }\n }\n}\n","tokens":{"custom-community-footer":"custom_widget_Footer_custom-community-footer_cfx7n_15","navigation":"custom_widget_Footer_navigation_cfx7n_73","active":"custom_widget_Footer_active_cfx7n_88","accordion-icon":"custom_widget_Footer_accordion-icon_cfx7n_119","legal":"custom_widget_Footer_legal_cfx7n_204"}},"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Back_to_Top-en-1742946978798":{"__typename":"CachedAsset","id":"component:custom.widget.Back_to_Top-en-1742946978798","value":{"component":{"id":"custom.widget.Back_to_Top","template":{"id":"Back_to_Top","markupLanguage":"HANDLEBARS","style":".custom-back-to-top {\n padding: 5px;\n position: fixed;\n bottom: 10px;\n right: 10px;\n z-index: 1;\n}\n\n.custom-back-to-top .custom-back-to-top-link {\n opacity: 0;\n background: #fff;\n padding: 8px;\n border-radius: 100%;\n border: 1px solid #d2d2d2;\n display: flex;\n align-items: center;\n justify-content: center;\n font-size: 12px;\n height: 30px;\n margin-left: 10px;\n text-align: center;\n width: 30px;\n transition:\n background-color 0.3s,\n opacity 0.5s,\n visibility 0.5s;\n}\n\n.custom-back-to-top .custom-back-to-top-link img {\n max-width: 100%;\n height: auto;\n}\n","texts":null,"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Back_to_Top","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_Back_to_Top_custom-back-to-top_6xcaw_1 {\n padding: 0.3125rem;\n position: fixed;\n bottom: 0.625rem;\n right: 0.625rem;\n z-index: 1;\n}\n\n.custom_widget_Back_to_Top_custom-back-to-top_6xcaw_1 .custom_widget_Back_to_Top_custom-back-to-top-link_6xcaw_9 {\n opacity: 0;\n background: #fff;\n padding: 0.5rem;\n border-radius: 100%;\n border: 1px solid #d2d2d2;\n display: flex;\n align-items: center;\n justify-content: center;\n font-size: 0.75rem;\n height: 1.875rem;\n margin-left: 0.625rem;\n text-align: center;\n width: 1.875rem;\n transition:\n background-color 0.3s,\n opacity 0.5s,\n visibility 0.5s;\n}\n\n.custom_widget_Back_to_Top_custom-back-to-top_6xcaw_1 .custom_widget_Back_to_Top_custom-back-to-top-link_6xcaw_9 img {\n max-width: 100%;\n height: auto;\n}\n","tokens":{"custom-back-to-top":"custom_widget_Back_to_Top_custom-back-to-top_6xcaw_1","custom-back-to-top-link":"custom_widget_Back_to_Top_custom-back-to-top-link_6xcaw_9"}},"form":null},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1740994663000","value":{"navLabel":"Breadcrumbs","dropdown":"Additional parent page navigation"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBanner-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBanner-1740994663000","value":{"messageMarkedAsSpam":"This post has been marked as spam","messageMarkedAsSpam@board:TKB":"This article has been marked as spam","messageMarkedAsSpam@board:BLOG":"This post has been marked as spam","messageMarkedAsSpam@board:FORUM":"This discussion has been marked as spam","messageMarkedAsSpam@board:OCCASION":"This event has been marked as spam","messageMarkedAsSpam@board:IDEA":"This idea has been marked as spam","manageSpam":"Manage Spam","messageMarkedAsAbuse":"This post has been marked as abuse","messageMarkedAsAbuse@board:TKB":"This article has been marked as abuse","messageMarkedAsAbuse@board:BLOG":"This post has been marked as abuse","messageMarkedAsAbuse@board:FORUM":"This discussion has been marked as abuse","messageMarkedAsAbuse@board:OCCASION":"This event has been marked as abuse","messageMarkedAsAbuse@board:IDEA":"This idea has been marked as abuse","preModCommentAuthorText":"This comment will be published as soon as it is approved","preModCommentModeratorText":"This comment is awaiting moderation","messageMarkedAsOther":"This post has been rejected due to other reasons","messageMarkedAsOther@board:TKB":"This article has been rejected due to other reasons","messageMarkedAsOther@board:BLOG":"This post has been rejected due to other reasons","messageMarkedAsOther@board:FORUM":"This discussion has been rejected due to other reasons","messageMarkedAsOther@board:OCCASION":"This event has been rejected due to other reasons","messageMarkedAsOther@board:IDEA":"This idea has been rejected due to other reasons","messageArchived":"This post was archived on {date}","relatedUrl":"View Related Content","relatedContentText":"Showing related content","archivedContentLink":"View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/messages/RelatedContentWidget-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/RelatedContentWidget-1740994663000","value":{"title":"Related Content","emptyDescription":"No content to show"},"localOverride":false},"CachedAsset:text:en_US-components/community/FooterWidget-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/FooterWidget-1740994663000","value":{"homeLink":"Community Home","topOfPage":"Top of Page","buildHash":"Build Hash:","buildNumber":"Build Number:","buildTime":"Build Time:","privacyPolicy":"Privacy Policy","helpLink":"Help"},"localOverride":false},"Category:category:Broadband":{"__typename":"Category","id":"category:Broadband","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"CATEGORY","displayId":"Broadband","nodeType":"category","depth":1,"title":"Broadband","shortTitle":"Broadband"},"Forum:board:email":{"__typename":"Forum","id":"board:email","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"FORUM","displayId":"email","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"Email","shortTitle":"Email","parent":{"__ref":"Category:category:Broadband"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"For all Virgin Media Mail questions.","eventPath":"category:Broadband/community:virginboard:email/"},"Forum:board:Internet_Security":{"__typename":"Forum","id":"board:Internet_Security","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Wireless":{"__typename":"Forum","id":"board:Wireless","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:tv":{"__typename":"Category","id":"category:tv","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Telephone":{"__typename":"Forum","id":"board:Telephone","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Computers":{"__typename":"Forum","id":"board:Computers","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Tivo":{"__typename":"Forum","id":"board:Tivo","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:chatter":{"__typename":"Forum","id":"board:chatter","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:TVA":{"__typename":"Forum","id":"board:TVA","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:OtherMobile":{"__typename":"Forum","id":"board:OtherMobile","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:gaming":{"__typename":"Forum","id":"board:gaming","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:WelcomeSOF":{"__typename":"Forum","id":"board:WelcomeSOF","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Speed":{"__typename":"Forum","id":"board:Speed","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Setup":{"__typename":"Forum","id":"board:Setup","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:StaySafeOnline":{"__typename":"Category","id":"category:StaySafeOnline","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:Chatter":{"__typename":"Category","id":"category:Chatter","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Virgin_TV_V6":{"__typename":"Forum","id":"board:Virgin_TV_V6","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:VirginMediaApp":{"__typename":"Forum","id":"board:VirginMediaApp","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Virgin_TV_360":{"__typename":"Forum","id":"board:Virgin_TV_360","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:stream":{"__typename":"Forum","id":"board:stream","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:Volt":{"__typename":"Category","id":"category:Volt","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Rank:rank:123":{"__typename":"Rank","id":"rank:123","position":31,"name":"Dialled in","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:827553":{"__typename":"User","id":"user:827553","uid":827553,"login":"Bucky897","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-08-27T22:24:52.113+01:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS04Mjc1NTMtMjM4MTMyaUFCQjNEOENCMkY2MDc4QUQ"},"rank":{"__ref":"Rank:rank:123"},"messagesCount":78,"kudosGivenCount":14,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:virgin/user:827553"},"ForumTopicMessage:message:5584633":{"__typename":"ForumTopicMessage","uid":5584633,"subject":"Cancel Contract help please","id":"message:5584633","revisionNum":2,"repliesCount":20,"author":{"__ref":"User:user:827553"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"conversation":{"__ref":"Conversation:conversation:5584633"},"moderationData":{"__ref":"ModerationData:moderation_data:5584633"},"postTime":"2024-11-01T12:06:58.880Z","lastPublishTime":"2024-11-01T21:04:16.726Z","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":5405},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5584633"},"Conversation:conversation:5584633":{"__typename":"Conversation","id":"conversation:5584633","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5584633"},"lastPostingActivityTime":"2024-11-04T11:21:33.857Z","lastPostTime":"2024-11-04T11:21:33.857Z"},"ModerationData:moderation_data:5584633":{"__typename":"ModerationData","id":"moderation_data:5584633","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:5584633":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:5584633","relatedMessage":{"__ref":"ForumTopicMessage:message:5584633"}},"User:user:940143":{"__typename":"User","id":"user:940143","uid":940143,"login":"Needhelp2024","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-20T16:21:29.866+01:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:167"},"messagesCount":17,"kudosGivenCount":2,"kudosReceivedCount":3,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:virgin/user:940143"},"ForumTopicMessage:message:5579420":{"__typename":"ForumTopicMessage","uid":5579420,"subject":"Email Account Cancellation","id":"message:5579420","revisionNum":1,"repliesCount":52,"author":{"__ref":"User:user:940143"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:email"},"conversation":{"__ref":"Conversation:conversation:5579420"},"moderationData":{"__ref":"ModerationData:moderation_data:5579420"},"postTime":"2024-10-20T16:28:40.853+01:00","lastPublishTime":"2024-10-20T16:28:40.853+01:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":65494},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:Broadband/community:virginboard:email/message:5579420"},"Conversation:conversation:5579420":{"__typename":"Conversation","id":"conversation:5579420","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5579420"},"lastPostingActivityTime":"2024-11-22T09:12:17.022Z","lastPostTime":"2024-11-22T09:12:17.022Z"},"ModerationData:moderation_data:5579420":{"__typename":"ModerationData","id":"moderation_data:5579420","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:5579420":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:5579420","relatedMessage":{"__ref":"ForumTopicMessage:message:5579420"}},"User:user:940147":{"__typename":"User","id":"user:940147","uid":940147,"login":"Sam390","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-20T17:04:23.527+01:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:167"},"messagesCount":7,"kudosGivenCount":3,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:virgin/user:940147"},"ForumTopicMessage:message:5579445":{"__typename":"ForumTopicMessage","uid":5579445,"subject":"Re: Another virgin.net Cancellation Victim","id":"message:5579445","revisionNum":3,"repliesCount":7,"author":{"__ref":"User:user:940147"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:email"},"conversation":{"__ref":"Conversation:conversation:5579445"},"moderationData":{"__ref":"ModerationData:moderation_data:5579445"},"postTime":"2024-10-20T17:16:51.970+01:00","lastPublishTime":"2024-10-22T12:39:21.774+01:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":2936},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:Broadband/community:virginboard:email/message:5579445"},"Conversation:conversation:5579445":{"__typename":"Conversation","id":"conversation:5579445","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5579445"},"lastPostingActivityTime":"2024-10-22T12:39:21.774+01:00","lastPostTime":"2024-10-21T20:10:37.572+01:00"},"ModerationData:moderation_data:5579445":{"__typename":"ModerationData","id":"moderation_data:5579445","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:5579445":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:5579445","relatedMessage":{"__ref":"ForumTopicMessage:message:5579445"}},"User:user:827928":{"__typename":"User","id":"user:827928","uid":827928,"login":"Steve2810","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-09-01T09:55:21.082+01:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:167"},"messagesCount":5,"kudosGivenCount":2,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:virgin/user:827928"},"ForumTopicMessage:message:5574686":{"__typename":"ForumTopicMessage","uid":5574686,"subject":"Email re Cancellation","id":"message:5574686","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:827928"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:email"},"conversation":{"__ref":"Conversation:conversation:5574686"},"moderationData":{"__ref":"ModerationData:moderation_data:5574686"},"postTime":"2024-10-07T16:58:51.469+01:00","lastPublishTime":"2024-10-07T16:58:51.469+01:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":1119},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:Broadband/community:virginboard:email/message:5574686"},"Conversation:conversation:5574686":{"__typename":"Conversation","id":"conversation:5574686","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5574686"},"lastPostingActivityTime":"2024-10-07T21:31:49.959+01:00","lastPostTime":"2024-10-07T21:31:49.959+01:00"},"ModerationData:moderation_data:5574686":{"__typename":"ModerationData","id":"moderation_data:5574686","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:5574686":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:5574686","relatedMessage":{"__ref":"ForumTopicMessage:message:5574686"}},"User:user:908283":{"__typename":"User","id":"user:908283","uid":908283,"login":"Banderwick","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-07-28T19:29:19.604+01:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:167"},"messagesCount":19,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:virgin/user:908283"},"ForumTopicMessage:message:5605409":{"__typename":"ForumTopicMessage","uid":5605409,"subject":"Cancel my cancellation","id":"message:5605409","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:908283"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"conversation":{"__ref":"Conversation:conversation:5605409"},"moderationData":{"__ref":"ModerationData:moderation_data:5605409"},"postTime":"2025-01-03T16:37:14.833Z","lastPublishTime":"2025-01-03T16:37:14.833Z","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":2237},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5605409"},"Conversation:conversation:5605409":{"__typename":"Conversation","id":"conversation:5605409","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5605409"},"lastPostingActivityTime":"2025-01-04T13:15:56.460Z","lastPostTime":"2025-01-04T13:15:56.460Z"},"ModerationData:moderation_data:5605409":{"__typename":"ModerationData","id":"moderation_data:5605409","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:5605409":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:5605409","relatedMessage":{"__ref":"ForumTopicMessage:message:5605409"}},"QueryVariables:TopicReplyList:message:5487094:2":{"__typename":"QueryVariables","id":"TopicReplyList:message:5487094:2","value":{"id":"message:5487094","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":true,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/community/Navbar-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1740994663000","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","tv-360-link":"Virgin TV 360","home-phone-link":"Home Phone","Common-holding-link":"Holding","quickstart-link":"QuickStart, set up and connections","migrated-link-1":"Test Category 2","migrated-link-2":"Test Group","my-account-link":"Managing Your Account","broadband-link-1":"Broadband & Phone","migrated-link-0":"Test Category","migrated-link-3":"Test Forum Board","computers-link":"Tech Chatter","experts-link":"VIP Lounge","Common-filter-link":"Filter Notices","welcome-s-o-f-link":"Switched On Families","v6-link":"Virgin TV V6","gaming-support-link-1":"Gaming Support","stream-link":"Stream","moderation-link":"Moderation and Management","my-virginmedia-app-link":"My VirginMedia App","Common-manage-account-cable-link":"Managing Your Account","email-link":"Email","gaming-support-link":"Gaming Support","Common-super_users-link":"Chat","Common-abuse-p-ms-link":"PM Abuse Reports","networking-and-wifi-link":"Networking and WiFi","Common-abuse-link":"Abuse Reports","tivo-link":"Virgin Media: TiVoยฎ service","speed-link":"Speed","tv-go-link":"TV on the go","other-mobile-link":"Virgin Mobile","stay-safe-online-link":"Stay safe online","Common-modref-link":"Moderator Reference","external-link-1":"Help","Common-volt-link":"Volt","managing-your-account-link":"Managing Your Account","broadband-link":"Broadband & Phone","super_users-link":"Chat","Common-sandbox-link":"Sandbox","internet_security-link":"Security matters","Common-deleted-link":"Deleted Messages","discussion-and-off-topic-link":"Off Topic","chatter-link":"Community Natter","Common-virgin-media-app-link":"My Virgin Media App","Common-management-link":"Moderator Discussion","phone-link":"Phone","external-link":"Shop","Common-moderation-link":"Moderation and Management","tv-link":"TV"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1740994663000","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1740994663000","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1740994663000","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1740994663000","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1740994663000","value":{"title.login":"Sign In","title.registration":"Register","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Sign In"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeLink-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1740994663000","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewStandard-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewStandard-1740994663000","value":{"anonymous":"Anonymous","author":"{messageAuthorLogin}","authorBy":"{messageAuthorLogin}","board":"{messageBoardTitle}","replyToUser":" to {parentAuthor}","showMoreReplies":"Show More","replyText":"Reply","repliesText":"Replies","markedAsSolved":"Marked as Solved","movedMessagePlaceholder.BLOG":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.TKB":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.FORUM":"{count, plural, =0 {This reply has been} other {These replies have been} }","movedMessagePlaceholder.IDEA":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholderUrlText":"moved.","messageStatus":"Status: ","statusChanged":"Status changed: {previousStatus} to {currentStatus}","statusAdded":"Status added: {status}","statusRemoved":"Status removed: {status}","labelExpand":"expand replies","labelCollapse":"collapse replies","unhelpfulReason.reason1":"Content is outdated","unhelpfulReason.reason2":"Article is missing information","unhelpfulReason.reason3":"Content is for a different Product","unhelpfulReason.reason4":"Doesn't match what I was searching for"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1740994663000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyCallToAction-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyCallToAction-1740994663000","value":{"leaveReply":"Leave a reply...","leaveReply@board:BLOG@message:root":"Leave a comment...","leaveReply@board:TKB@message:root":"Leave a comment...","leaveReply@board:IDEA@message:root":"Leave a comment...","leaveReply@board:OCCASION@message:root":"Leave a comment...","repliesTurnedOff.FORUM":"Replies are turned off for this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1740994663000","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/BuildInformation-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/BuildInformation-1740994663000","value":{"buildHash":"Build Hash: {buildHash}","buildNumber":"Build Number: {buildNumber}","buildTime":"Build Time: {buildTime}"},"localOverride":false},"CachedAsset:text:en_US-components/community/KhorosLogo-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/KhorosLogo-1740994663000","value":{"alt":"Powered By Khoros"},"localOverride":false},"Rank:rank:91":{"__typename":"Rank","id":"rank:91","position":22,"name":"Trouble shooter","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:898921":{"__typename":"User","id":"user:898921","uid":898921,"login":"Cardiffman282","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-04-22T13:33:57.064+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS04OTg5MjEtMjI2Nzc3aUI2ODBENkMwMjdFRjI4Nzc"},"rank":{"__ref":"Rank:rank:91"},"entityType":"USER","eventPath":"community:virgin/user:898921"},"ModerationData:moderation_data:5487181":{"__typename":"ModerationData","id":"moderation_data:5487181","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5487181":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:898921"},"id":"message:5487181","revisionNum":1,"uid":5487181,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumTopicMessage:message:5487094"},"conversation":{"__ref":"Conversation:conversation:5487094"},"subject":"Re: Re: Cancelling my Contract","moderationData":{"__ref":"ModerationData:moderation_data:5487181"},"body":"

Ofcom would indeed be interested to hear all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficulty-cancelling-VM/td-p/5365110

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-02-21T22:11:23.785Z","lastPublishTime":"2024-02-21T22:11:23.785Z","metrics":{"__typename":"MessageMetrics","views":2553},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5487094/message:5487181","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"387","rawBody":"

Ofcom would indeed be interested to hear all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficulty-cancelling-VM/td-p/5365110

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5487181_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:183":{"__typename":"Rank","id":"rank:183","position":12,"name":"Forum Team (Retired)","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:893915":{"__typename":"User","id":"user:893915","uid":893915,"login":"Joseph_B","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-13T08:35:57.079Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS04OTM5MTUtMjI0MzQ1aTZBMTc4NDMzRkIyQzU4Q0I"},"rank":{"__ref":"Rank:rank:183"},"entityType":"USER","eventPath":"community:virgin/user:893915"},"ModerationData:moderation_data:5487269":{"__typename":"ModerationData","id":"moderation_data:5487269","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5487269":{"__typename":"ForumReplyMessage","uid":5487269,"id":"message:5487269","revisionNum":1,"author":{"__ref":"User:user:893915"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumTopicMessage:message:5487094"},"conversation":{"__ref":"Conversation:conversation:5487094"},"subject":"Re: Re: Cancelling my Contract","moderationData":{"__ref":"ModerationData:moderation_data:5487269"},"body":"

Hey KirstenAH,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue with cancelling your contract, its not the type of service we wish to provide, with this the part about our complaints team should have been made clear that all agents are able to handle complaints directly and thus we do not have a dedicated line to speak to a complaints team. 

Regardless of this I really want to help you out with this and go about discussing this further with you to make sure everything is handled to your satisfaction, for this I will go about sending you a private message to confirm some information.

Joe

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-02-22T08:34:39.059Z","lastPublishTime":"2024-02-22T08:34:39.059Z","metrics":{"__typename":"MessageMetrics","views":2518},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5487094/message:5487269","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU0ODg0NTIsNTQ4ODQ1Mg","node":{"__ref":"ForumReplyMessage:message:5488452"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"999","rawBody":"

Hey ,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue with cancelling your contract, its not the type of service we wish to provide, with this the part about our complaints team should have been made clear that all agents are able to handle complaints directly and thus we do not have a dedicated line to speak to a complaints team. 

Regardless of this I really want to help you out with this and go about discussing this further with you to make sure everything is handled to your satisfaction, for this I will go about sending you a private message to confirm some information.

Joe

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5487269_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5488452":{"__typename":"ModerationData","id":"moderation_data:5488452","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:852321":{"__typename":"User","id":"user:852321","uid":852321,"login":"Ilyas_Y","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-05-03T11:17:59.107+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS04NTIzMjEtMjAwMTUwaUE5QUM4QzkzNDNEMDI1Njc"},"rank":{"__ref":"Rank:rank:183"},"entityType":"USER","eventPath":"community:virgin/user:852321"},"ForumReplyMessage:message:5488452":{"__typename":"ForumReplyMessage","uid":5488452,"id":"message:5488452","revisionNum":1,"author":{"__ref":"User:user:924709"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumReplyMessage:message:5487269"},"conversation":{"__ref":"Conversation:conversation:5487094"},"subject":"Re: Re: Cancelling my Contract","moderationData":{"__ref":"ModerationData:moderation_data:5488452"},"body":"

As an update to my issue I had a call from the complaints team this morning, and my cancellation is being processed, back dated to the date I made the phone calls, ie 21st February. Thank you to those who helped here. I had also raised a complaint via the Virgin Media website and had written a letter notifying Virgin Media or my cancellation! Obviously taking a three-pronged approach pays dividends. I'm just relieved the matter is getting sorted. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2024-02-24T16:11:01.131Z","lastPublishTime":"2024-02-24T16:11:01.131Z","metrics":{"__typename":"MessageMetrics","views":2440},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5487094/message:5488452","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDU0ODg2MTMsNTQ4ODYxMw","node":{"__ref":"ForumReplyMessage:message:5488613"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"463","rawBody":"

As an update to my issue I had a call from the complaints team this morning, and my cancellation is being processed, back dated to the date I made the phone calls, ie 21st February. Thank you to those who helped here. I had also raised a complaint via the Virgin Media website and had written a letter notifying Virgin Media or my cancellation! Obviously taking a three-pronged approach pays dividends. I'm just relieved the matter is getting sorted. 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5488452_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5488613":{"__typename":"ModerationData","id":"moderation_data:5488613","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5488613":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:852321"},"id":"message:5488613","revisionNum":1,"uid":5488613,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumReplyMessage:message:5488452"},"conversation":{"__ref":"Conversation:conversation:5487094"},"subject":"Re: Re: Cancelling my Contract","moderationData":{"__ref":"ModerationData:moderation_data:5488613"},"body":"

Thanks for getting back to us KirstenAH ๐Ÿ‘‹๐Ÿผ

I'm glad to hear that the cancellation is being processed and backdated to the initial date.
We don't want to see you go but do hope to see you again one day.

Best wishes,
Ilyas. ๐Ÿ˜‡
 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-02-25T08:27:38.113Z","lastPublishTime":"2024-02-25T08:27:38.113Z","metrics":{"__typename":"MessageMetrics","views":2411},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5487094/message:5488613","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"706","rawBody":"

Thanks for getting back to us ๐Ÿ‘‹๐Ÿผ

I'm glad to hear that the cancellation is being processed and backdated to the initial date.
We don't want to see you go but do hope to see you again one day.

Best wishes,
Ilyas. ๐Ÿ˜‡
 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5488613_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5487878":{"__typename":"ModerationData","id":"moderation_data:5487878","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5487878":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:924709"},"id":"message:5487878","revisionNum":1,"uid":5487878,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumTopicMessage:message:5487094"},"conversation":{"__ref":"Conversation:conversation:5487094"},"subject":"Re: Re: Cancelling my Contract","moderationData":{"__ref":"ModerationData:moderation_data:5487878"},"body":"

Thank you Joe for your reply, and for explaining the complaints situation. I have sent you a PM.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"98","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-23T09:54:31.100Z","lastPublishTime":"2024-02-23T09:54:31.100Z","metrics":{"__typename":"MessageMetrics","views":2473},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5487094/message:5487878","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"103","rawBody":"

Thank you Joe for your reply, and for explaining the complaints situation. I have sent you a PM.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5487878_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5515253":{"__typename":"ModerationData","id":"moderation_data:5515253","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5515253":{"__typename":"ForumReplyMessage","uid":5515253,"id":"message:5515253","revisionNum":1,"author":{"__ref":"User:user:924709"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumTopicMessage:message:5487094"},"conversation":{"__ref":"Conversation:conversation:5487094"},"subject":"Re: Re: Cancelling my Contract","moderationData":{"__ref":"ModerationData:moderation_data:5515253"},"body":"

Hello Virgin Media Team and anyone else in this forum, I need your help again please! I have cancelled my subscription eventually - after hours of phone calls, and then a formal letter and a complaints to the VM complaints Team on 24th February 2024. I was told that my cancellation had been backdated to 21st February. I then received a package a few weeks ago, containing the box and instructions as to what equipment to return. I duly packaged everything up and returned it that day, using the postage label I'd been given. I thought all was well but I have now received a bill dated 25th April for an amount of ยฃ40 despite being told my account was in credit (only ยฃ2.73) which I was expecting to receive when the equipment was returned. What is going on? This is seriously the most painful process of cancellation I have ever encountered, and given I have a serious heart condition triggered by stress not conducive at all. I would be grateful if you can help me with this matter ASAP! Thank you.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-04-26T14:32:20.326+01:00","lastPublishTime":"2024-04-26T14:32:20.326+01:00","metrics":{"__typename":"MessageMetrics","views":2269},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5487094/message:5515253","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU1MTUyNjQsNTUxNTI2NA","node":{"__ref":"ForumReplyMessage:message:5515264"}}]},"editFrozen":false,"body@stringLength":"1008","rawBody":"

Hello Virgin Media Team and anyone else in this forum, I need your help again please! I have cancelled my subscription eventually - after hours of phone calls, and then a formal letter and a complaints to the VM complaints Team on 24th February 2024. I was told that my cancellation had been backdated to 21st February. I then received a package a few weeks ago, containing the box and instructions as to what equipment to return. I duly packaged everything up and returned it that day, using the postage label I'd been given. I thought all was well but I have now received a bill dated 25th April for an amount of ยฃ40 despite being told my account was in credit (only ยฃ2.73) which I was expecting to receive when the equipment was returned. What is going on? This is seriously the most painful process of cancellation I have ever encountered, and given I have a serious heart condition triggered by stress not conducive at all. I would be grateful if you can help me with this matter ASAP! Thank you.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5515253_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:5515264":{"__typename":"ModerationData","id":"moderation_data:5515264","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5515264":{"__typename":"ForumReplyMessage","uid":5515264,"id":"message:5515264","revisionNum":1,"author":{"__ref":"User:user:924709"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumReplyMessage:message:5515253"},"conversation":{"__ref":"Conversation:conversation:5487094"},"subject":"Re: Re: Cancelling my Contract","moderationData":{"__ref":"ModerationData:moderation_data:5515264"},"body":"

I should point out I returned the Wifi router equipment, the TiVo box and set top box, plus all cables that were from Virgin Media, and have proof that the box arrived with VM on 24th April. So I don't understand what I am being charged for equipment that was sent back to Virgin Media. How can I get this corrected?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-04-26T14:45:58.134+01:00","lastPublishTime":"2024-04-26T14:45:58.134+01:00","metrics":{"__typename":"MessageMetrics","views":2265},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5487094/message:5515264","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDU1MTUzNjgsNTUxNTM2OA","node":{"__ref":"ForumReplyMessage:message:5515368"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"323","rawBody":"

I should point out I returned the Wifi router equipment, the TiVo box and set top box, plus all cables that were from Virgin Media, and have proof that the box arrived with VM on 24th April. So I don't understand what I am being charged for equipment that was sent back to Virgin Media. How can I get this corrected?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5515264_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5515368":{"__typename":"ModerationData","id":"moderation_data:5515368","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5515368":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:852321"},"id":"message:5515368","revisionNum":1,"uid":5515368,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumReplyMessage:message:5515264"},"conversation":{"__ref":"Conversation:conversation:5487094"},"subject":"Re: Re: Cancelling my Contract","moderationData":{"__ref":"ModerationData:moderation_data:5515368"},"body":"

Hey KirstenAH Thanks for reaching out to us on the Virgin Media forums. ๐Ÿ‘‹๐Ÿผ

I'm so sorry to hear about the troubles you're having in relation to the equipment charge. ๐Ÿ˜ข
I will assist you on this and look in to the matter.

I will send a private message to further assist. ๐Ÿงพ

Kind regards,
Ilyas.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-04-26T18:20:48.396+01:00","lastPublishTime":"2024-04-26T18:20:48.396+01:00","metrics":{"__typename":"MessageMetrics","views":2254},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5487094/message:5515368","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"764","rawBody":"

Hey Thanks for reaching out to us on the Virgin Media forums. ๐Ÿ‘‹๐Ÿผ

I'm so sorry to hear about the troubles you're having in relation to the equipment charge. ๐Ÿ˜ข
I will assist you on this and look in to the matter.

I will send a private message to further assist. ๐Ÿงพ

Kind regards,
Ilyas.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5515368_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5515600":{"__typename":"ModerationData","id":"moderation_data:5515600","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5515600":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:924709"},"id":"message:5515600","revisionNum":1,"uid":5515600,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumTopicMessage:message:5487094"},"conversation":{"__ref":"Conversation:conversation:5487094"},"subject":"Re: Re: Cancelling my Contract","moderationData":{"__ref":"ModerationData:moderation_data:5515600"},"body":"

Thank you Ilyas. I have messaged you.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"39","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-04-27T13:38:32.539+01:00","lastPublishTime":"2024-04-27T13:38:32.539+01:00","metrics":{"__typename":"MessageMetrics","views":2225},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5487094/message:5515600","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"44","rawBody":"

Thank you Ilyas. I have messaged you.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5515600_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1740994663000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1740994663000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1740994663000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1740994663000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1740994663000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1740994663000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1740994663000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1740994663000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1740994663000","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1740994663000","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1740994663000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1740994663000","value":{"loadMore":"Show More"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1740994663000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"Revision:revision:5515253_1":{"__typename":"Revision","id":"revision:5515253_1","lastEditTime":"2024-04-26T14:32:20.326+01:00"},"Revision:revision:5488452_1":{"__typename":"Revision","id":"revision:5488452_1","lastEditTime":"2024-02-24T16:11:01.131Z"},"Revision:revision:5487878_1":{"__typename":"Revision","id":"revision:5487878_1","lastEditTime":"2024-02-23T09:54:31.100Z"},"Revision:revision:5487181_1":{"__typename":"Revision","id":"revision:5487181_1","lastEditTime":"2024-02-21T22:11:23.785Z"},"Revision:revision:5488613_1":{"__typename":"Revision","id":"revision:5488613_1","lastEditTime":"2024-02-25T08:27:38.113Z"},"Revision:revision:5515600_1":{"__typename":"Revision","id":"revision:5515600_1","lastEditTime":"2024-04-27T13:38:32.539+01:00"},"Revision:revision:5515368_1":{"__typename":"Revision","id":"revision:5515368_1","lastEditTime":"2024-04-26T18:20:48.396+01:00"},"Revision:revision:5515264_1":{"__typename":"Revision","id":"revision:5515264_1","lastEditTime":"2024-04-26T14:45:58.134+01:00"},"Revision:revision:5487269_1":{"__typename":"Revision","id":"revision:5487269_1","lastEditTime":"2024-02-22T08:34:39.059Z"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1740994663000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1740994663000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1740994663000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"ManageAccountCable","messageSubject":"re-cancelling-my-contract","messageId":"5487094"},"buildId":"q_bLpq2mflH0BeZigxpj6","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"virgin","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/FooterWidget/FooterWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","./components/community/FooterWidgetHelpLink/FooterWidgetHelpLink.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx"],"appGip":true,"scriptLoader":[]}