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REFUND Required - Overcharge

Joining in

Hi All,

I agreed a new package deal with Virgin Media at the start of this year.

I have just realised that despite the new agreement they have been overcharging since the outset of the new contract.  Overcharges are equal to £222.

I have just got off the phone with customer support.  They admit they have overcharged me and sent me the agreement confirming the correct amount, but they are saying they can't refund the amount AND can't guarantee it won't happen again next month!!

Does anyone have any tips on how to resolve this without going down the Ombudsman and Small Claims route, please??

I'd like to raise a complaint but their site is down - how are these lot a successful business!!

Thanks in advance 🙂


Forum Team
Forum Team

Hi there @NCav08 👋 Welcome to our forum and thanks for your post 😊

I'm sorry to see you've been having issues with your bills being incorrect. I can certainly understand the frustration with the team not resolving this for you.

I'll certainly be happy to have this looked into for you, I'll send you a PM to confirm your details so this can be checked.



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When I speak to the customer services team, they can always "understand my frustration" and say they will resolve the issue.  But so far..... nothing.  And if you ask them to email you with an update, they say they can't. A technology company who prefer to send letters?

On our wavelength

I'm in the same boat.  Virgin should be fined.  They cannot run a business.

Hi DanB3

Thank you for your post and welcome back to our community.

We can see you have provided more detail on a separate post. 

We will send you a private message so we can look into this further for you.

Please look out for the envelope in the top right of the page and pop back to us when you can.

Vikki - Forum Team

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