Promise to pay

[vander18]

I wanted to pay on the 12th but had to promise to pay on 10th. I still can’t till 12th. Furthermore, my services will be restricted at midnight on the 9th not 10th. All I wanted was to pay on 12th what is it with virgin?

[Zoie_P]

Hi @vander18, 

Thank you for your post and we are sorry to hear this. We are unable to assist with a promise to pays, we also cannot take any payments, we do advise you reach out to our team so they can look into your promise to pay on 0345 454 1111.
Thanks,
Zoie

[vander18]

Thanks Zoie,

I have reached out and there’s nothing can be done. 48 hours and virgin said no, cost of living crisis Christmas etc and no to 48 hours.

it’s not so much the no but the attitude that accompanied it.